3.13 Troubleshooting the Upgrade Service's Inventory Database Migration

The Upgrade Service displays database-related errors or exceptions and abnormally terminates

Source: ZENworks Server Management; Server Inventory; Upgrade Service's Inventory Database Migration
Action: Send the inventory traces located in the Inventory_server_installation_path\zenworks\inv\ server\wminv\logs\zenworksinvservice directory and the migration traces located in the Inventory_server_installation_path\zenworks\inv\ server\wminv\logs\migrationlogs directory to Novell Support.

The Upgrade Service takes too much time to migrate the Inventory database

Source: ZENworks Server Management; Server Inventory; Upgrade Service's Inventory Database Migration
Action: Do the following:

  1. Ensure that all the connections to the database are closed.

  2. Restart the Inventory database and ensure that the database is not accessed from any applications.

  3. Restart the Inventory services. For more information, see Starting and Stopping the Inventory Service in Server Inventory in the Novell ZENworks 7 Server Management Administration Guide.

How do I know whether the Upgrade Service is progressing during the Inventory database migration phase?

Source: ZENworks Server Management; Server Inventory; Upgrade Service's Inventory Database Migration
Action: You will see progress indication as percentage of completion and the time taken as x% (y) on the server console, where x indicates the percentage amount and y indicates the time elapsed in seconds.

The progress indicator starts from 0% for both schema and data migration. After the data migration, the progress indicator shows the time to complete the operation.