11.0 Upgrading

To upgrade your software from one release to another, complete the following process:

  1. Export all policies. For instructions, see Exporting a Policy in the ZENworks Endpoint Security Management Administration Guide.

  2. Export all encryption keys. For instructions, see Managing Keys in the ZENworks Endpoint Security Management Administration Guide.

    You do not have to export the encryption keys if you exported your encryption policies. Each encryption policy includes all encryption keys. However, it is best practice to export the keys regularly to back up the keys, so we recommend that you do it at this time.

  3. Uninstall the Management Service, Policy Distribution Service, and Management Console. To do so, use the Windows Add/Remove Programs feature.

    You can uninstall the components in any order. Make sure you also remove the databases.

  4. Reinstall the components in the following order:

    • Policy Distribution Service

    • Management Service

    • Management Console

    If you are installing the Policy Distribution Service and Management Service on the same machine, see Section 3.0, Performing a Single-Server Installation for instructions. If you are installing them on separate machines, see Section 4.0, Performing a Multi-Server Installation.

    For Management Console installation instructions, see Section 7.0, Performing the Management Console Installation.

  5. Import the policies using the Management Console. For instructions, see Importing Policies in the ZENworks Endpoint Security Management Administration Guide.

  6. Import the encryption keys. For instructions, see Managing Keys in the ZENworks Endpoint Security Management Administration Guide.

    If you’ve already imported your encryption policies, this step is not necessary. However, it doesn’t harm your system and ensures that your system contains all of the encryption keys.

  7. Uprade the Security clients. For instructions, see Upgrading the Endpoint Security Client 3.5 in the ZENworks Endpoint Security Management Administration Guide.

    Typically, the new certificates for the Management Service and Policy Distribution Service work with the Security clients existing certificates. If you encounter problems with Security clients communicating with the services, redistribute the new certificates as part of the client upgrade.

  8. Republish the policies.