Action: Ensure that the Inventory Agent has been properly installed. The INVAGENT.LOG file (located in the WINDOWS or the WINDOWS TEMP directory) will report a message that "The previous instance of the Inventory Agent is still active..." This message indicates that the previous instance of Inventory agent execution has not yet been completed and the new instance will not run.
Action: Stop or reset the current instance of the agent and reschedule a new instance.
Action: Reinstall the Inventory Agent. For more information, see Reinstalling Server Inventory on NetWare and Windows Servers in Reinstalling ZENworks for Servers in the Installation guide.
Action: If the problem persists, contact Novell Technical Services.