3.0 GroupWise WebAccess FAQ

NOTE:External cross-references in the section link to the GroupWise 18 WebAccess User Guide.

I’ve forgotten my password or user name. How do I access my account?

Contact your organization's GroupWise administrator. Additional information should be available by clicking the Can’t log in? link on the WebAccess Login page.

I don’t see a Help icon. How do I access online help?

Click Options icon > Help.

Where's the Home tab?

The Home folder was a new feature in the GroupWise 7 Windows client. It is not available in GroupWise WebAccess.

How do I stop my password from being automatically provided on the GroupWise WebAccess login page?

This functionality is being provided by your web browser, not by GroupWise WebAccess. Consult your web browser documentation for instructions on disabling this feature.

What do I do if my session times out while I’m working on a message?

If your GroupWise administrator has configured WebAccess appropriately, you should not lose the message that you’re working on when your session times out. If you do lose messages under these conditions, contact your GroupWise administrator. For more information, see Setting the Timeout Interval for Inactive WebAccess Sessions in the GroupWise 18 Administration Guide.

How do I set up an automated response to let people know that I'm on vacation or out of the office?

See Creating a Vacation Rule.

How do I add text such as contact information to the bottom of every message I send?

See Adding a Signature.

My personal information in the GroupWise Address Book is out of date. How do I update it?

You cannot edit the information in the GroupWise Address Book yourself. You must contact your GroupWise administrator in order to update your personal information.

How do I change the way my name appears in messages?

Ask your local GroupWise administrator to use the GroupWise Admin console to change how your name appears.

What do all the little symbols next to my messages mean?

See Identifying the Icons Appearing Next to Items.

Why do messages keep disappearing from my mailbox?

GroupWise performs cleanup activities on your mailbox, such as archiving or deleting old messages, on a regular basis. When you use GroupWise WebAccess, items are archived or deleted according to the default settings provided by your GroupWise administrator in the GroupWise Admin console or according to settings you provide in the GroupWise Windows client. See Archiving Items Automatically in the GroupWise 18 Client User Guide.

How do I block unwanted messages from my mailbox?

In GroupWise WebAccess, you are dependent on whatever your GroupWise administrator has set up for your GroupWise system. For more information, see Blocking Unwanted Email from the Internet in the GroupWise 18 Administration Guide.

When you use the GroupWise Windows client, you have more control over what you allow into your own mailbox. For more information, see Handling Unwanted Email (Spam) in the GroupWise 18 Client User Guide.

If you have a small number of specific addresses that you want to block, you can set up a rule, as described in Creating a Rule.

Can I delete attachments from a received message?

No, not at the present time. However, there are third-party applications that can do this for you. See the Micro Focus Partner Product Guide for suggestions.

Someone gave me proxy access to a mailbox. How do I access it?

See Accessing a Mailbox or Calendar as a Proxy.

How do I forward all my mail from my GroupWise account to a personal email account?

See Forwarding Email to Other People.

Can I send a message to a cell phone?

Most cell phones include an email address for SMS messages. If you want to forward your messages to your own cell phone, you need to contact your carrier to determine the email address of your phone. If you want to send a message to someone else’s cell phone, you need to know the email address of that person’s phone.

I’ve run out of space in my mailbox. I’ve deleted everything I can think of. Now what?

You need to actually empty the Trash before your disk space consumption goes down.