The following changes in the GroupWise system affect the functionality of your Mobility system:
When you add new users to GroupWise, they are not immediately available in the Mobility Admin console for adding to your Mobility system. They automatically become available within 30 minutes of when the Mobility Global Address List (GAL) is updated from the GroupWise Address Book.
You can use the Section 6.2.2, Updating a Group of Users in Your Mobility System.option in the Mobility Admin console to update the Mobility GAL immediately. For instructions, see
Whenever you create a new GroupWise user, the user must log in to the GroupWise client or WebAccess to prepare the mailbox for synchronization. Accessing the mailbox creates the Frequent Contacts address book and establishes the default personal address book for the mailbox. These address books must exist in order for the GroupWise Sync Agent to successfully process address book information for the mailbox.
When the GroupWise administrator moves a mailbox from one post office to another, the following changes occur in your Mobility system:
In the Mobility Admin console, the Dashboard displays the user as.
The moved user is automatically reinitialized to associate it with the new post office and POA.
NOTE:If you are running GroupWise 8, you must manually reinitialize the user. For instructions, see Section 7.7, Reinitializing a User.
When the GroupWise administrator disables, expires, or deletes a GroupWise account, the following changes occur in your Mobility system:
In the Mobility Admin console, the Dashboard displays the user as, , or .
The GroupWise Sync Agent stops contacting the POA for items to synchronize to the user’s mobile device.
The Device Sync Agent drops any items from the user’s mobile device that would otherwise synchronize to GroupWise.
If the GroupWise administrator re-establishes the account, the user must re-add the account to the device.