The Request report entered during the Request creation is recorded within the Description tab. Amendments can be made to the Request report if required, but it should be noted that an Audit Trail is not maintained for alterations made within this screen. Therefore, it is recommended that any Request report amendments be entered as a Request Note.
The details recorded in the Subject field are displayed in scroll-over summaries throughout the application. For example, when a new Request is being entered for a Customer, a Recent Customer Requests list is displayed during the Request creation process for all Items the Customer owns either directly or via shared ownership. The Requests list includes a scroll-over summary where Subject content is displayed, if the Subject is completed for a Request. Subject information can also be included within a column in the List View, for a quick glance summary of a Request.
The Administrator can set the Subject field to be required for Technicians and Customers within the Setup>Privileges>User and Setup>Privileges>Customer tabs, respectively.