Also displayed within the Service Request Groups List View are Groups of Requests that are created as Multi-Item Requests. These Requests allow for multiple Items to be assigned during the Service Request creation process and result in separate Requests being created for each Item assigned to the initial Request, which are then displayed within the Related window of the Service Request Information screen.
The Requests are managed as individual tasks, although they may be updated in bulk. This allows for the specific requirements of Items being modified to be managed effectively, ensuring each Item has its own Audit Trail, Attachments and Notes for future reference.
Multi-Item Requests are also listed as separate Service Requests within the Service Requests List View.
Multi-Item Requests are created like a single Item Request, but have more than one Item assigned during the Service Request creation process. See: Create a Request - Item Information.
For more information about managing Multi-Item Requests, see Related Requests.
Click the relevant Item link if listed below the Find
Item search box
Or, Search for an Item or click 
to Create
an Item.
The
option to create an Item is only available to Technicians if the system
Administrator has enabled the Create Items option within the Setup>Privileges>User
screen.
Click Next to move to
the Details tab if only one Item is to be assigned to the Request
Or, select Add to assign additional Items. If Add is selected, a Request
Selections window will be displayed that lists all the current Items
assigned to the Request.
Continue to add all
the relevant Items to the Request and then select Next to move to
the Details tab
Within the Details tab the Request is profiled by assigning a Classification
and Description.
Select the Classification, enter the Subject and Description
Click Done to enter
all Requests simultaneously.
The Requests are created individually and automatically applied to
a Group.