6.0 Upgrading Micro Focus Service Desk Appliance

This chapter contains information about upgrading your existing implementation of Micro Focus Service Desk that runs on the appliance.

For upgrade information, see the following:

IMPORTANT:

  • Service Desk supports no more than two major versions behind the latest release (N-2). Since the latest version is Service Desk 7.4 (N) the 7.3 (N-1) and 7.2 (N-2) versions are also supported.

  • From Service Desk 7.3, the directory structure has been changed as follows:

    • Resource directory: /LiveTime

    • Application related logs: /LiveTime/Logs

    • Service Desk installation location: /opt/novell/nsd/servicedesk

    • Tomcat server related logs: /opt/novell/nsd/servicedesk/Server/logs

  • Terminal commands to Start and Stop the Service Desk 7.4 application:

    • /etc/init.d/livetime start

    • /etc/init.d/livetime stop

    • /etc/init.d/livetime restart

  • The “in-place upgrade” option is no longer supported