This chapter contains information about upgrading your existing implementation of Micro Focus Service Desk that runs on the appliance.
For upgrade information, see the following:
Service Desk supports no more than two major versions behind the latest release (N-2). Since the latest version is Service Desk 7.4 (N) the 7.3 (N-1) and 7.2 (N-2) versions are also supported.
From Service Desk 7.3, the directory structure has been changed as follows:
Resource directory: /LiveTime
Application related logs: /LiveTime/Logs
Service Desk installation location: /opt/novell/nsd/servicedesk
Tomcat server related logs: /opt/novell/nsd/servicedesk/Server/logs
Terminal commands to Start and Stop the Service Desk 7.4 application:
The “in-place upgrade” option is no longer supported