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Public Knowledge Base

From the Login page, Customers can access the Public Knowledge Base without logging into the support system. Articles available within this screen have a defined visibility set to Everyone.

 

The Public Knowledge Base hyperlink is displayed on the Login page of the support system, if the functionality is enabled by the Administrator in the application’s Setup.


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Searching for an Article

To Search for an Article:

  1. Enter a term into the Search box
    (See: Full Text Search.)

  2. Click inline_search.png
    A list of search results is displayed.

    publickb_search_results.png

  3. Select the Article Title to view the Article content

    pblickb_article_view.png

  4. Rate the Article, if relevant

  5. Click Done to return to the search results list.

 

Services
Within the Public Knowledge Base screen, Customers can navigate to: