Home

When a User logs into the application, the system defaults to the Home tab. This allows the User to instantly access requests that have been allocated to them and their Teams, which are currently active.

As a Supervisor, Alerts and Quick Call templates can be created for system-wide use within the Home tab. Personal Account information can be accessed and modified. Service metrics can be displayed graphically within the Dashboard option.

The Home tab gives access to the following tabs:

My Tasks - Provides the User with a list of their active Incidents and their Team's active Incidents. Queued Incidents, if enabled, are also available in the Home Tab
Dashboard - The Dashboard can be configured to provide the User with the real time help desk data
Alerts - Allows the User to create or edit Alerts
Chat - Allows the User to view and accept Customers' chat requests
Calendar - Displays an event calendar for User's requests and due dates, along with the Resource calendar
My Account - Allows the User to edit their personal information, including email preferences, password resets, if enabled, and set their time zone
Quick Calls - Allows the User to create Quick Call templates, for all Users of the application
Group Templates - Allows the User to create Incident Group templates that contain predefined tasks
Feedback - Allows the User to access published Surveys that are ready for completion.