Planned Outages

A Planned Outage is when an Item is assigned an outage period defining when the Item will become offline or unavailable. For example, the Item may be scheduled for maintenance.

Viewing Planned Outages within the Public portal

To view a list of Planned Outages for the Items:

1. At the Login Page select the View Planned Outages hyperlink
   A list of Planned Outages is displayed
   
   

2. Select the Planned Outage No. link for more detailed information about an affected Item
   
   
    

3. Click the Item Number link view the Relationship Map.
   The pop-up window displays a visual representation of how the outage affects related Items, if enabled for the system

4. Scroll over the Map icons to view Item details

5. Click to close the Relationship Map window.

6. Click Done.
    

• If enabled, Planned Outages can be searched by specific Item Type. Enter an Item Type into the search box provided to generate a list of unavailable Items based on the Item Type.
  
  

Services
Within the Planned Outages screen Customers can navigate to:

• Login / Register

• Knowledge

• Forums

• Surveys

• Alerts

• Outages

• Planned Outages.

• Note: Outages only apply to Service Manager Customers.