Outages

An Outage is when an Item status moves to unavailable due to expected or unexpected events. For example, the Item is out for repair or faulty.

Customers and Users can also subscribe to RSS feeds for updates regarding Item outages, which they can bookmark to easily access through their Web browser.

Viewing Outages within the Public portal

To view a list of Outages for the Items:

1. At the Login Page select the View Outages hyperlink
   A list of Outages is displayed. If the Outage is the result of a Planned Outage, is displayed in the Planned column.
   
   

2. Select the Item Type link for more detailed information about the affected Item.
   
   

3. Select the Item Category link to access the Service and Component filter view of Items related to the current offline Item
   Within the Relationship table, select the Item # hyperlink to view other Items possible affected by the offline Item. Toggle the Display View, as required.
   
   

4. Click Done to return to the Outages list view.
    

• If enabled, Outages can be searched by a Customer. Enter the Customer's email address into the search box provided to generate a list of unavailable Items that belong to a Customer.
  
  
   

Services
Within the Outages screen, Customers can navigate to:

• Login / Register

• Knowledge

• Forums

• Surveys

• Alerts

• Outages

• Planned Outages.
   

• Note: Outages only apply to Service Manager Customers.