ZENworks Service Desk 23.3
This document explain the upgrading or migrating to the latest version of Service Desk.
1.0 Overview
ZENworks Service Desk ZENworks Service Desk is an ITIL-based solution and is available only as a virtual appliance that can be deployed to a supported virtual infrastructure. Service Desk Appliance is built on a customized SUSE Linux Enterprise Server (SLES), and comes pre-installed with Service Desk and thus helping save on operating system license costs. This document provides an in-depth step-by-step procedure that is required to deploy or upgrade the ZENworks Service Desk.
If you are using ZENworks Service Desk 7.5 or 8.0 version, then you need to migrate to 8.1.x and then to the ZENworks Service Desk 8.3.x version, or you can directly deploy ZENworks Service Desk 8.3. ZENworks Service Desk 23.3 is the latest available version.
You can update to ZENworks Service Desk 23.3 only from ZENworks Service Desk 8.3.x through Online Product Upgrade channel.
2.0 Upgrading from ZENworks Service Desk 8.3.x to ZENworks Service Desk 23.3
2.1 Upgrade Preparedness
Before upgrading your ZENworks Service Desk, ensure that you review ZENworks Service Desk 8.3.x:
-
Pre-migration Tasks (To backup system customizations)
2.2 New Installation
New installation is not supported in ZENworks Service Desk 23.3. However, you can deploy ZENworks Service Desk 8.3.x from Software License and Download, and then update to ZENworks Service Desk 23.3 using Online Updates.
2.3 Updating to ZENworks Service Desk 23.3
If you are using ZENworks Service Desk 7.5 or 8.0, then you need to migrate to 8.1.x and then to the ZENworks Service Desk 8.3.x. After migrating ZENworks Service Desk 8.3.x, you can then upgrade to ZENworks Service Desk 23.3 using Online Updates.
The following image depicts the method that can be used to update or migrate your existing ZENworks Service Desk:
Post-migration Task
After updating, ensure that you restore any customizations by reviewing the Post-Migration Tasks and also register to the Online Update channel, which enables you to upgrade your appliance.
The same Appliance Online Update Channel registration key can be used for ZENworks Service Desk 8.3.x and 23.3. The registration key can be found in Software Licenses and Downloads.
2.4 ZENworks Service Desk 23.3 System Requirements
Virtual Hypervisor
Server OS Requirements
RAM, CPUs, and Disk Space
Database Requirements
File Customization
For more system requirements, see ZENworks Service Desk 23.3 System Requirements guide.
For more additional information, see Additional References.
3.0 Upgrading from ZENworks Service Desk 8.1.x/8.2.x to ZENworks Service Desk 8.3.x
3.1 Upgrade Path Chart
3.2 Upgrade Preparedness
Before upgrading your ZENworks Service Desk, ensure that you review ZENworks Service Desk 8.3.x:
-
Pre-migration Tasks (To backup system customizations)
3.3 Downloading ZENworks Service Desk 8.3.x
To download the ZENworks Service Desk 8.3.x components (VM and Prereq), see the Software Licenses and Downloads Software Licenses and Downloads
NOTE:Ensure that you verify Check sum on the downloaded files.
3.4 New Installation
To install ZENworks Service Desk 8.3.x appliance a fresh, see ZENworks Service Desk 8.3.x Documentation.
3.5 Upgrading or Migrating ZENworks Service Desk
The following image depicts the method that can be used to upgrade or migrate your existing ZENworks Service Desk:
Migrating to Service Desk 8.3.x
To migrate an existing ZENworks Service Desk appliance to ZENworks Service Desk 8.3.x, see Migrating to ZENworks Service Desk 8.3.x.
Post-migration Task
After successfully migrating, ensure that you restore any customizations by reviewing the Post-Migration Tasks and also register to the Online Update channel, which enables you to upgrade your appliance.
The same Appliance Online Update Channel registration key can be used for ZENworks Service Desk 8.1.x and 8.3.x. The registration key can be found in Software Licenses and Downloads.
3.6 ZENworks Service Desk 8.3.x System Requirements
Virtual Hypervisor
Server OS Requirements
RAM, CPUs, and Disk Space
Database Requirements
File Customization
For more system requirements, see ZENworks Service Desk 8.3.x System Requirements guide.
For more additional information, see Additional References.
4.0 Upgrading from ZENworks Service Desk 7.5/8.0 to ZENworks Service Desk 8.1.x
4.1 Upgrade Path Chart
The following image depicts the ZENworks Service Desk upgrade path:
4.2 Upgrade Preparedness
Before upgrading your ZENworks Service Desk, ensure that you review ZENworks Service Desk 8.1.x:
-
Pre-migration Tasks (To backup system customizations)
4.3 Downloading ZENworks Service Desk 8.1.x
To download the ZENworks Service Desk 8.1.x components (VM and Prereq), see the Software Licenses and Downloads Software Licenses and Downloads.
NOTE:Ensure that you verify Check sum on the downloaded files.
4.4 New Installation
To install ZENworks Service Desk 8.1.x appliance a fresh, see ZENworks Service Desk 8.1.x Documentation.
4.5 Upgrading or Migrating ZENworks Service Desk
The following image depicts the method that can be used to upgrade or migrate your existing ZENworks Service Desk:
Migrating to Service Desk 8.1.x
To migrate your existing ZENworks Service Desk to ZENworks Service Desk 8.1.x, refer to the following section depending on the mode of migration:
4.6 ZENworks Service Desk 8.1.x System Requirements
To upgrade to ZENworks Service Desk 8.1.x, ensure that you go through the following system requirements:
Virtual Hypervisor
Server OS Requirements
RAM, CPUs, and Disk Space
Database Requirements
File Customization
For more system requirements, see ZENworks Service Desk System Requirements guide.
4.7 Additional Information Resources
To know more about ZENworks Service Desk 8.1.x, refer to the following links:
ZENworks Service Desk 8.1.x Documentation site
Micro Focus Support & Training YouTube Channel
For more additional information, see Additional References.