GroupWise Mobility Service Dashboard

GroupWise Mobility Service Dashboard

The Mobility Service Dashboard helps you quickly and easily resolve data synchronization issues between GroupWise and mobile devices.

The following icons and colors provide status information:

Icon

Color

Meaning

Critical icon

Red

Critical

Warning icon

Orange

Warning

Caution icon

Yellow

Caution

Normal icon

Green

Normal

Unknown icon

White

Unknown

The Mobility Service Dashboard provides several types of information.

Agents panel: Lists the Mobility Service components (the GroupWise Sync Agent, the Device Sync Agent, and the server where they are running).

Click a Mobility Service component to display health information in the Statistics panel.

Click Agent Alerts for details if the agent status is not Normal.

Details panel: Lists the participants in the synchronization process (users, devices, POAs, and connections to data sources).

Click a Mobility Service synchronization participant to display status information in the Listing panel.

Performance Indicators panel: Gathers statistics from the Mobility Service components into useful groupings.

Click a performance indicator to display the individual statistics in the Statistics panel.

Statistics panel: Lists the statistics for each Mobility Service component, synchronization participant, or performance indicator.

Click the graph for any statistic to view the statistic over time.

Export: Click Export to export the displayed statistics into a file for use in a spreadsheet program.

Agents

The Mobility Service Dashboard uses three monitoring agents to continuously collect data from the Mobility Service components:

Agent: Lists the programs that monitor the functioning of the Mobility Service components.

The GroupWise Sync Agent monitoring agent monitors the GroupWise Sync Agent. The Device Sync Agent monitoring agent monitors the Device Sync Agent. The System monitoring agent monitors the server where the sync agents are running.

Up Time: Shows how long the monitoring agents have been running. The monitoring agents start and stop along with the Mobility Service components.

Last Refresh: Shows the amount of time since the monitoring agents last reported the status of the Mobility Service components.

Click Refresh Refresh button to display the latest reported status information.

Monitoring Agents

Click a monitoring agent to display health information for the Mobility Service component that it monitors.

GroupWise Sync Agent: Displays health information for the GroupWise Sync Agent, such as its connections to POAs, the rate at which events are being received from GroupWise, and the success with processing attachments from GroupWise.

Device Sync Agent: Displays health information for the Device Sync Agent, such as device activity, slow processing of events, and attachment uploading to devices.

System: Displays health information about the server where the sync agents are running, such as available memory, disk space usage, and CPU utilization.

Agent Alerts: Click Agent Alerts to list situations that require your immediate attention.

Details

Users: Click Users to list users’ devices, the POAs that are servicing users’ mailboxes, users’ GroupWise event rates, and their device request rates.

Devices: Click Devices to list device IDs, device types, the last time each device synchronized, the number of requests per minute for each device, and the amount of data each device is sending.

POAs: Click POAs to list their post offices, the domain each post office belongs to, the number of users in each post office, state of the POA and its connection with the GroupWise Sync Agent, the events per minute, and the length of any delays that might be occurring.

LDAP Connection: If LDAP Connection is not displaying Active, verify that the LDAP server is running, then restart the Mobility Service.

DB Connection: If Database Connection is not displaying Active, verify that PostgreSQL is running, then restart the Mobility Service.

Performance Indicators

Click a performance indicator to display all related statistics in the Statistics panel. The statistics pertain to your entire Mobility system.

Event Timing: The percentage of events that take more than one minute to transfer from GroupWise to your mobile device. Slow event processing can occur because of a sluggish POA or a heavy load on the Mobility Service server.

Event Processing: The number of events that are currently being processed between the GroupWise Sync Agent and the Device Sync Agent.

Attachment Sync: The number of attachments per minute that are currently being processed by the GroupWise Sync Agent and the Device Sync Agent.

GroupWise Sync: The events per minute of throughput that the user is currently experiencing from the GroupWise POA.

Device Sync: The device requests per minute that the user’s device is generating for GroupWise data.

User Details

GroupWise Name: The user’s name as displayed in the GroupWise Address Book.

Mobile Device Name: The user’s name as displayed on the mobile device.

Email: The user’s GroupWise email address that is associated with the email account on the mobile device.

LDAP ID: The user’s fully qualified name in the LDAP directory.

GroupWise Configuration: Ready if the contents of the user’s mailbox have successfully transferred to the GroupWise Sync Agent. If the GroupWise Configuration field is not showing Ready, use the Mobility Admin console to verify that the user has been successfully added, and refer to Monitoring GroupWise Connector Status for more information.

Mobile Device Configuration: Ready if the user’s device is correctly configured and has successfully performed initial synchronization. If the Mobile Device Configuration field shows Failed or if it shows Initializing for a very long time, use the Mobility Admin console to check the status of the device, and refer to Monitoring Mobility Connector Synchronization Status for more information.

POA: The post office whose POA services the user’s mailbox.

Click POA to display current POA status in the Listing box.

Devices: The number of devices that the user has.

Click Devices to list the user’s devices in the Listing box.

Device Sync: The device requests per minute that the user’s device is generating for GroupWise data.

Click Device Request Rate to display device health statistics in the Listing box.

GroupWise Sync: The events per minute of throughput that the user is currently experiencing from the GroupWise POA.

Alerts: The number of Caution Caution icon, Warning Warning icon, and Critical Critical icon alerts that are associated with the user.

Click Alerts to list the user’s alerts in the Listing box.

User Performance Indicators

Click a performance indicator to display all related statistics in the Statistics panel. The statistics pertain to the selected user.

All Stats: <text>

Event Timing: The percentage of events that take more than one minute to transfer from GroupWise to your mobile device. Slow event processing can occur because of a sluggish POA or a heavy load on the Mobility Service server.

Event Processing: The number of events that are currently being processed between the GroupWise Sync Agent and the Device Sync Agent.

Attachment Sync: The number of attachments per minute that are currently being processed by the GroupWise Sync Agent and the Device Sync Agent.

GroupWise Sync: The events per minute of throughput that the user is currently experiencing from the GroupWise POA.

Device Sync: The device requests per minute that the user’s device is generating for GroupWise data.

User Alerts: <text>

User Devices

<text>

Device: <text>

State: <text>

Last Sync: <text>

GroupWise Sync Agent Health

The GroupWise Sync Agent communicates with the POA and with the Device Sync Agent when data is transferring between users’ GroupWise mailboxes and their mobile devices.

Statistics are gathered on GroupWise events and attachments because processing for these activities creates the load on the GroupWise Sync Agent:

  • Events occur when GroupWise users add, modify, move, or delete items in their mailboxes or on their mobile devices. The changes synchronize to and from GroupWise through the GroupWise Sync Agent. Large numbers of GroupWise users who are active in their mailboxes or on their mobile devices increase the processing load on the GroupWise Sync Agent.

  • Attached files are often much larger than the items where they are attached. Large numbers of large attachments increase the processing load on the GroupWise Sync Agent.

Lists are sortable on any column. Click Refresh to return the list to its default order with problem items at the top.

For any statistic, click its current value to view a graph of values over time.

Attachment KBs Received from GroupWise: The amount of data per minute in attached files that transfers from the POA to the GroupWise Sync Agent.

Attachments Blocked Due to Size Restrictions: The number of attachments per minute that were not transferred from the POA to the GroupWise Sync Agent because they were too large. For more information, see Controlling Maximum Attachment Size.

Attachments Failed to be Received from GroupWise: The number of attachments per minute that were not transferred from the POA to the GroupWise Sync Agent for reasons other than size. Other reasons for failure include lack of a connection to the POA and insufficient disk space on the Mobility Service server.

Attachments Received from GroupWise: The number of attachments per minute that are successfully transferring from the POA to the GroupWise Sync Agent.

Connection to POA: If the connection to the POA is not available, verify that the POA is running. Verify that SOAP is enabled and that SSL is properly configured if it is in use. If the POA is running and is properly configured, restart the Mobility Service to reestablish the connection between the GroupWise Sync Agent and the POA.

When the GroupWise Sync Agent attempts to contact the POA, it waits one minute for a response. If the POA does not respond in the expected time interval, the GroupWise Sync Agent determines that the POA is not running. You can use GroupWise Monitor to double-check the state of the POA. For more information, see Using GroupWise Monitor.

Event Rate from GroupWise: The number of events per minute that are occurring in GroupWise mailboxes and transferring to the Mobility Service.

Events from Devices Failed Sending to GroupWise: The number of events that the GroupWise Sync Agent has received from the Device Sync Agent but cannot transfer to the POA. Some reasons for event failure, such as the POA being down, can be corrected. Other reasons for event failure, such as the user deleting a folder in GroupWise that is needed in order for an event from the device to finish, cannot be corrected and are a normal part of the synchronization process.

Events from Devices Pending Send to GroupWise: The number of events that the GroupWise Sync Agent has received from the Device Sync Agent and is currently trying to transfer to the POA. If events are pending, check the status of the connection to the POA.

Events from Devices Ready for GroupWise: The number of events that the GroupWise Sync Agent has received from Device Sync Agent but has not yet transferred to the POA.

GroupWise Sync Agent DB Connection: If the connection to the GroupWise Sync Agent database is not available, verify that PostgreSQL is running, then restart the Mobility Service to reestablish the connection with the database.

Initial Sync Event Rate from GroupWise: The number of events per minute that are specifically associated with the initial synchronization of new users. Adding large numbers of new users all at once significantly increases the processing load on the GroupWise Sync Agent.

Time to Process Events: The average number of seconds that it takes the GroupWise Sync Agent to process an event.

Export: Click Export to export the displayed statistics into a file for use in a spreadsheet program.

Device Sync Agent Health

The Device Sync Agent communicates with users’ mobile devices and with the GroupWise Sync Agent as data synchronizes with users’ GroupWise mailboxes.

Statistics are gathered on GroupWise events and attachments because processing for these activities creates the load on the Device Sync Agent:

  • Events occur when GroupWise users add, modify, move, or delete items on their mobile devices or in their GroupWise mailboxes. The changes synchronize to and from their mobile devices through the Device Sync Agent. Large numbers of GroupWise users who are active on their mobile devices or in their GroupWise mailboxes increase the processing load on the Device Sync Agent.

  • Attached files are often much larger than the items where they are attached. Large numbers of large attachments increase the processing load on the Device Sync Agent.

Lists are sortable on any column. Click Refresh to return the list to its default order with problem items at the top.

For any statistic, click its current value to view a graph of values over time.

Attachments Failing Upload to Devices: The number of attachments per minute that were not transferred to mobile devices from the Device Sync Agent. Reasons for failure are internal processing issues, not external communication issues.

Attachment KBs Uploaded to Devices: The amount of data per minute in attached files that transfers from the Device Sync Agent to mobile devices.

Attachments Uploaded to Devices: The number of attachments per minute that are successfully transferring from the Device Sync Agent to mobile devices.

Average Device Request Time: The average number of seconds between when a mobile device sends a request to the Device Sync Agent for data and when the requested data is received by the mobile device.

Device Connection Usage: The percentage of connections between the Device Sync Agent and mobile devices that are currently in use. By default, the Device Sync Agent can communicate with 15 devices simultaneously. If device connection usage reaches 100%, additional mobile device requests must wait.

Device Requests per Minute: The number of requests per minute that mobile devices make to the Device Sync Agent for GroupWise data.

Device Send KB per Minute: The rate per minute at which data is sent from mobile devices to the Device Sync Agent.

Events from GroupWise Pending Conversion to Mobile: The number of events that the Device Sync Agent has not yet converted from native GroupWise event format into the format that mobile devices can process.

Events from GroupWise Pending Server Processing: The number of events that the GroupWise Sync Agent is in the process of transferring to the Device Sync Agent.

Events from GroupWise Failed Server Processing: The number of events that have failed to transfer from the GroupWise Sync Agent to the Device Sync Agent.

Events from GroupWise Ready for Server Processing: The number of events that the GroupWise Sync Agent has not yet transferred to the Device Sync Agent.

Invalid Device Requests: The number of requests per minute that the Device Sync Agent is receiving on its listen port (80 or 443) that are not coming from valid mobile devices. Invalid device requests can indicate that some process on the Mobility Service server is erroneously trying to communicate with the Device Sync Agent. Invalid device requests should be eliminated so that they do not reduce the Device Sync Agent’s ability to respond promptly to valid device requests.

LDAP Server Connection: If the connection to the LDAP server is not available, verify that the LDAP server is running. If the LDAP server is running, restart the Mobility Service to reestablish the connection between the Device Sync Agent and the LDAP server.

Device Sync Agent DB Connection: If the connection to the Device Sync Agent database is not available, verify that PostgreSQL is running, then restart the Mobility Service to reestablish the connection with the database.

Percentage of Events That Are Slow (Full Time): The percentage of events that have taken longer than one minute between the time when the events are received by the POA and when the results of the events are ready for mobile devices.

Percentage of Events That Are Slow (Processing Time Only): The percentage of events that have taken longer than one minute between the time when the events are received by the GroupWise Sync Agent and when the results of the events are ready for mobile devices.

Slow Events (Full Time): The number of events that have taken longer than one minute between the time when the events are received by the POA and when the results of the events are ready for mobile devices.

Slow Events (Processing Time Only): The number of events that have taken longer than one minute between the time when the events are received by the GroupWise Sync Agent and when the results of the events are ready for mobile devices.

Time to Process Events from GroupWise Sync Agent: The number of seconds that it takes for events to pass from the GroupWise Sync Agent to the Device Sync Agent.

Time to Receive Events from POA: The number of seconds that it takes for events to pass from the POA to the Device Sync Agent.

Total Events Received: The total number of events that the Device Sync Agent has received from the GroupWise Sync Agent.

Waiting Device Requests: The number of requests from devices that the Device Sync Agent has not yet been able to process. Device requests might be waiting because all connections to the Device Sync Agent are currently busy or because a single device is overactive for some reason. If an overactive device is causing the problem, you can block it, as described in Managing Mobile Devices (Resynchronize, Delete, Block, Reset).

Export: Click Export to export the displayed statistics into a file for use in a spreadsheet program.

System Health

The Mobility Service performs at its best when adequate system resources are available on the Mobility Service server. Resource usage above 85% is at the critical level. Resource usage between 65% and 85% is at the warning level. Resource usage below 65% is considered normal.

For any statistic, click its current value to view a graph of values over time.

CPU Utilization: The percentage of the Mobility Service server CPU that is currently busy.

Disk Busy: The current percentage of disk utilization on the Mobility Service server.

Disk KB Read: The rate per second at which the Device Sync Agent is currently reading data from disk.

Disk KB Written: The rate per second at which the Device Sync Agent is currently writing data to disk.

Disk Space Usage: The percentage of the Mobility Service server disk space that is currently full.

Memory: The percentage of the Mobility Service server memory that is currently in use.

Export: Click Export to export the displayed statistics into a file for use in a spreadsheet program.

Agent Alerts

Alerts are situations that require your immediate attention.

Last Received: The most recent date and time when the problem occurred.

Message: A description of the problem.

Location: The user or the sync agent that is having the problem.

Times Received: The number of times that the alert has been triggered.

Click Delete Delete icon to the right of an alert to clear that alert. Click Delete Delete icon in the column header to clear all alerts.

Users

Lists are sortable on any column. Click Refresh to return the list to its default order with problem items at the top.

For any statistic, click its current value to view a graph of values over time.

User: The fully distinguished name of the user. Click the user name to display detailed user information.

State: Active for users who are in the Normal Delete icon and Caution Delete icon states. For users in the Warning Delete icon and Critical Delete icon states, an explanation of the state is provided. Some problem states resolve themselves over time. Others require intervention to restore normal function. New users show Initializing during initial synchronization. If a user fails to reach the Active state after initial synchronization, remove and re-add the user. All users might show Not Configured as the GroupWise Sync Agent is starting.

POA: The post office whose POA services the user’s mailbox.

Devices: The number of devices that the user has.

GroupWise Sync: The events per minute of throughput that the user is currently experiencing from the GroupWise POA.

Device Sync: The device requests per minute that the user’s device is generating for GroupWise data.

Devices

Lists are sortable on any column. Click Refresh to return the list to its default order with problem items at the top.

For any statistic, click its current value to view a graph of values over time.

User: The fully distinguished name of the user. Click the user name to display detailed user information.

Device ID: The ID string that uniquely identifies the user’s mobile device.

State: The state of the device’s connection to the Mobility Service:

  • Authenticated: The device has successfully connected and is active.

  • Failed Authentication: The device cannot connect because the user has configured the device with an incorrect password.

  • Inactive: The device has not connected for a very long time.

  • Blocked: The device cannot connect because it is blocked. For more information, see Blocking/Unblocking Incoming Devices before Initial Synchronization.

  • Quarantined: A new device cannot connect until it is allowed to. For more information, see Preventing New Devices from Connecting Automatically.

  • Invalid User Name: The device cannot connect because the user has configured the device with an incorrect user name.

  • Expired Password: The device cannot connect because the user’s LDAP password has expired. The user must set a new LDAP password, then reconfigure the device with the new password. This problem can be prevented by using GroupWise authentication instead of LDAP authentication. For more information, see Using GroupWise Authentication Instead of LDAP Authentication for Mobile Devices.

  • Invalid Password: The device cannot connect because the user has reset the LDAP password, but has not yet reconfigured the device with the new password.

Type: The model of the mobile device.

Last Sync: The date and time when the device last connected to the Device Sync Agent.

Device Requests per Minute: The number of requests per minute that mobile devices make to the Device Sync Agent for GroupWise data.

Device Send KB per Minute: The rate per minute at which data is sent from mobile devices to the Device Sync Agent.

POAs

Lists are sortable on any column. Click Refresh to return the list to its default order with problem items at the top.

For any statistic, click its current value to view a graph of values over time.

Name: The post office whose POA services the user’s mailbox.

Domain: The domain that the post office belongs to.

Users: The number of users in the post office who have mobile devices.

Click the number of users to list the users in the post office.

State: Whether the POA is running or not. If the POA is running but the GroupWise Sync Agent is not detecting it, restart the Mobility Service to reestablish the connection.

When the GroupWise Sync Agent attempts to contact the POA, it waits one minute for a response. If the POA does not respond in the expected time interval, the GroupWise Sync Agent determines that the POA is not running. You can use GroupWise Monitor to double-check the state of the POA. For more information, see Using GroupWise Monitor.

Connection: If the connection between the GroupWise Sync Agent and the POA is not Active and the POA is running, restart the Mobility Service to reestablish the connection.

Latency: The number of seconds of delay in communication between the GroupWise Sync Agent and the POA.

Requests/Minute: The number of requests per minute that the GroupWise Sync Agent makes to the POA.

LDAP Connection

LDAP Server Connection: If the connection to the LDAP server is not available, verify that the LDAP server is running. If the LDAP server is running, restart the Mobility Service to reestablish the connection between the Device Sync Agent and the LDAP server.

Export: Click Export to export the displayed statistics into a file for use in a spreadsheet program.

DB Connection

Device Sync Agent DB Connection: If the connection to the Device Sync Agent database is not available, verify that PostgreSQL is running, then restart the Mobility Service to reestablish the connection with the database.

GroupWise Sync Agent DB Connection: If the connection to the GroupWise Sync Agent database is not available, verify that PostgreSQL is running, then restart the Mobility Service to reestablish the connection with the database.

Export: Click Export to export the displayed statistics into a file for use in a spreadsheet program.

Event Timing

For any statistic, click its current value to view a graph of values over time.

Total Events Received: The total number of events that the Device Sync Agent has received from the GroupWise Sync Agent.

Slow Events (Processing Time Only): The number of events that have taken longer than one minute between the time when the events are received by the GroupWise Sync Agent and when the results of the events are ready for mobile devices.

Slow Events (Full Time): The number of events that have taken longer than one minute between the time when the events are received by the POA and when the results of the events are ready for mobile devices.

Percentage of Events That Are Slow (Processing Time Only): The percentage of events that have taken longer than one minute between the time when the events are received by the GroupWise Sync Agent and when the results of the events are ready for mobile devices.

Percentage of Events That Are Slow (Full Time): The percentage of events that have taken longer than one minute between the time when the events are received by the POA and when the results of the events are ready for mobile devices.

Time to Receive Events from POA: The number of seconds that it takes for events to pass from the POA to the Device Sync Agent.

Time to Process Events from GroupWise Sync Agent: The number of seconds that it takes for events to pass from the GroupWise Sync Agent to the Device Sync Agent.

Export: Click Export to export the displayed statistics into a file for use in a spreadsheet program.

Event Processing

For any statistic, click its current value to view a graph of values over time.

Events from Devices Failed Sending to GroupWise: The number of events that the GroupWise Sync Agent has received from the Device Sync Agent but cannot transfer to the POA. Some reasons for event failure, such as the POA being down, can be corrected. Other reasons for event failure, such as the user deleting a folder in GroupWise that is needed in order for an event from the device to finish, cannot be corrected and are a normal part of the synchronization process.

Events from Devices Pending Send to GroupWise: The number of events that the GroupWise Sync Agent has received from the Device Sync Agent and is currently trying to transfer to the POA. If events are pending, check the status of the connection to the POA.

Events from Devices Ready for GroupWise: The number of events that the GroupWise Sync Agent has received from Device Sync Agent but has not yet transferred to the POA.

Events from GroupWise Failed Server Processing: The number of events that have failed to transfer from the GroupWise Sync Agent to the Device Sync Agent.

Events from GroupWise Ready for Server Processing: The number of events that the GroupWise Sync Agent has not yet transferred to the Device Sync Agent.

Events from GroupWise Pending Conversion to Mobile: The number of events that the Device Sync Agent has not yet converted from native GroupWise event format into the format that mobile devices can process.

Events from GroupWise Pending Server Processing: The number of events that the GroupWise Sync Agent is in the process of transferring to the Device Sync Agent.

Export: Click Export to export the displayed statistics into a file for use in a spreadsheet program.

Attachment Sync

For any statistic, click its current value to view a graph of values over time.

Attachments Uploaded to Devices: The number of attachments per minute that are successfully transferring from the Device Sync Agent to mobile devices.

Attachments Received from GroupWise: The number of attachments per minute that are successfully transferring from the POA to the GroupWise Sync Agent.

Attachment KBs Uploaded to Devices: The amount of data per minute in attached files that transfers from the Device Sync Agent to mobile devices.

Attachments Failing Upload to Devices: The number of attachments per minute that were not transferred to mobile devices from the Device Sync Agent. Reasons for failure are internal processing issues, not external communication issues.

Attachments Failed to be Received from GroupWise: The number of attachments per minute that were not transferred from the POA to the GroupWise Sync Agent for reasons other than size. Other reasons for failure include lack of a connection to the POA and insufficient disk space on the Mobility Service server.

Attachment KBs Received from GroupWise: The amount of data per minute in attached files that transfers from the POA to the GroupWise Sync Agent.

Export: Click Export to export the displayed statistics into a file for use in a spreadsheet program.

GroupWise Sync

For any statistic, click its current value to view a graph of values over time.

Initial Sync Event Rate from GroupWise: The number of events per minute that are specifically associated with the initial synchronization of new users. Adding large numbers of new users all at once significantly increases the processing load on the GroupWise Sync Agent.

Event Rate from GroupWise: The number of events per minute that are occurring in GroupWise mailboxes and transferring to the Mobility Service.

Export: Click Export to export the displayed statistics into a file for use in a spreadsheet program.

Device Sync

For any statistic, click its current value to view a graph of values over time.

Device Connection Usage: The percentage of connections between the Device Sync Agent and mobile devices that are currently in use. By default, the Device Sync Agent can communicate with 15 devices simultaneously. If device connection usage reaches 100%, additional mobile device requests must wait.

Device Requests per Minute: The number of requests per minute that mobile devices make to the Device Sync Agent for GroupWise data.

Device Send KB per Minute: The rate per minute at which data is sent from mobile devices to the Device Sync Agent.

Invalid Device Requests: The number of requests per minute that the Device Sync Agent is receiving on its listen port (80 or 443) that are not coming from valid mobile devices. Invalid device requests can indicate that some process on the Mobility Service server is erroneously trying to communicate with the Device Sync Agent. Invalid device requests should be eliminated so that they do not reduce the Device Sync Agent’s ability to respond promptly to valid device requests.

Export: Click Export to export the displayed statistics into a file for use in a spreadsheet program.

Graph Data

By default, data is graphed in one-hour time slots for each day.

Click a time slot to expand the graph for just that one-hour period.

Select multiple days on the calendar to compare the graphs for the selected days.

Click the name of a month to display all the days in the month.

Click Reset Calendars to return to the original daily graph.

The Statistics box in the lower right corner helps you interpret the graph:

  • Critical: The red horizontal line across the graph is the threshold when a problem becomes critical. Some graphs do not have a critical line.

  • Warning: The orange horizontal line across the graph is the warning threshold when a problem is tending towards critical. Some graphs do not have a warning line.

  • Peak: The blue horizontal line across the graph marks the highest point that the graphed data has risen during the day. The blue line within the graph shows the highest value in the set of data that has been collected for that point in time.

  • Average: The green line shows the average value in the set of data that has been collected for that point in time.

  • Minimum: The white line shows the minimum value in the set of data that has been collected for that point in time.

Select and deselect types of statistics to customize the graph.

Export: Click Export to export the displayed statistics into a file for use in a spreadsheet program.

Click Close to return to the main Mobility Service Dashboard window.

Stuff to Save in Case I Want it

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Average Event Time: The average number of seconds between when an event occurs in GroupWise and when the results display on your mobile device.

Waiting Device Requests: The number of requests from devices that the Device Sync Agent has not yet been able to process. Device requests might be waiting because all connections to the Device Sync Agent are currently busy or because a single device is overactive for some reason. If an overactive device is causing the problem, you can block it, as described in Managing Mobile Devices (Resynchronize, Delete, Block, Reset).

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