2.0 GroupWise Windows Client FAQ

NOTE:External cross-references in the section are found in the GroupWise 7 Windows Client User Guide.

How do I customize the Home View?

See Understanding the Home View and Using Panels.

Help! I’ve had fun playing with my Home View. Now how do I put it back?

Right-click the Home icon, then click Properties > Display > Customize Panels > Restore Defaults.

How do I get rid of the little monthly calendars that weren’t there in my GroupWise 6.5 Calendar Week view?

Right-click the Week button on the Calendar View bar, then click Properties. Select Week, then click Edit. Select Week instead of Week (Default), then click OK.

How do I set up an automated response to let people know that I’m on vacation or out of the office?

See Creating a Vacation Rule or Auto Reply.

How do I add text, such as contact information, to the bottom of every message I send?

See Adding a Signature or vCard to Items You Send.

My personal information in the GroupWise Address Book is out of date. How do I update it?

You cannot edit the information in the GroupWise Address Book yourself. You must contact your GroupWise administrator in order to update your personal information.

How do I change the way my name appears in messages?

See Changing Your Display Name. If the conditions described in this procedure do not apply to your circumstance, you must have your local GroupWise administrator use ConsoleOne® to change how your name appears.

How do I display just my unopened items?

The default Home View includes an Unread Items panel, as described in Understanding the Home View.

If you don’t use the Home View, you can create a Find Results folder, as described in Understanding Find Results Folders. Use an Advanced Find, and set it up so that Item Status does not include Opened (or any other status that you do not want listed in the Find Results folder). You can then look in this folder to see all your unopened items as a group.

How do I get notified of incoming messages?

See Running Notify.

How do I turn on sound or change the sound of my appointment notifications?

When Notify is running, you have a Notify icon (a small globe with a letter) in your Windows notification area. Right-click the Notify icon, then click Options > Alarms. Select Play Sound, then select the sound file you want to play.

Can I set an alarm on a task?

At present, you can’t set alarms on tasks. Alarms can only be set on items that appear in your Calendar.

Can I send automatic e-mail reminders to other users?

For a single message, you could use the Delay Delivery feature to have a message delivered on a specified day at a specified time. See Delaying Delivery of an Item. However, the Delay Delivery feature cannot be used in conjunction with recurring items. If you want to remind others of something every two weeks, for example, you must set up each reminder individually.

How do I schedule an annual event, like a birthday or anniversary?

See Scheduling Auto-Dates by Formula if you want to use reminder notes, or see Scheduling an Appointment for Yourself in you want to use all-day events.

How do I change my default font for composing and viewing messages?

See Changing the Font of Items You Send, Changing the Font of Items You Receive, and Setting the Default View.

How do I turn on or turn off the header on messages I print?

For a Plain Text formatted message, right-click the message, then click View. Click Print (Preview) Options, then select or deselect Print Header as needed.

For an HTML formatted message, the message displays and prints according to your current Internet Explorer browser settings (File > Page Setup > Headers and Footers).

What do all the little symbols next to my messages mean?

See Icons Appearing Next to Items in Your Mailbox, Sent Items Folder, and the Calendar.

Someone gave me proxy access to a mailbox. How do I access it?

See Managing Someone Else’s Mailbox or Calendar.

How do I change the ownership of a shared folder?

At present, there is not an easy way to transfer ownership of a shared folder from one user to another. As a workaround, one of the users with whom the folder is shared can create a new folder and move the contents of the shared folder into it, then share that new folder with the other users, thus becoming the owner of the newly shared copy of the original shared folder. The new owner must have full rights to the original shared folder.

Help! My folder list has disappeared. How do I get it back?

Click View > Folder List. If you’re in a context where that doesn’t work, click Tools > Options > Environment > Appearance > Display Folder List.

Help! A column header has disappeared. How do I get it back? And how do I add more columns?

Right-click an existing column heading, click More Columns, then select the columns you want to display.

Where is the Accounts menu that I need in order to set up a POP or IMAP e-mail account in GroupWise?

The Accounts menu is availably only if your GroupWise administrator has enabled this feature, as described in Modifying Environment Options in Client in the GroupWise 7 Administration Guide. Ask your GroupWise administrator to enable the feature.

Can I delete attachments from a received message?

No. Not at the present time.

In the Attach File dialog box, how do I set the default file listing to Details (to include file size, type, and date) instead of List (which just lists the filenames)?

Unfortunately, you cannot change the default list presentation in GroupWise® or in the Windows* operating system environment.

How do I forward all my mail from my GroupWise account to a personal e-mail account?

See Creating a Rule to Forward All Mail to a Private Mail Account.

Can I send a message to a cell phone?

Most cell phones include an e-mail address for SMS messages. If you want to forward your messages to your own cell phone, you need to contact your carrier to determine the e-mail address of your phone. If you want to send a message to someone else’s cell phone, you need to know the e-mail address of that person’s phone.

How do I move my archive?

In the Windows client, click Tools > Options > Environment > File Location, then look at the Archive directory path to see where your archive is right now. Delete the current location and save the blank setting of no archive directory, so that no archiving can be performed while you are moving the archive. Copy your archive directory to the desired location, then go back to Tools > Options > Environment > File Location and provide the new location. Make sure you can access your archive in the new location, then delete the archive from the original location to conserve disk space.

Why are there discrepancies between the folder structure in my archive and in my Online or Caching mailbox?

Theoretically, the folder structure in your archive should match the folder structure in your mailbox. However, over time, you have probably renamed folders, deleted folders, and moved folders as your worked on your mailbox. The archive does not keep up with all these changes to the mailbox folder structure. Therefore, sometimes items aren’t archived where you expect them to be archived. Sometimes you need to use the Find feature to locate archived items.

This issue is more frequent with users whose GroupWise archives date back through numerous GroupWise releases.

Can I transfer my GroupWise archive onto a CD to save space on my workstation and then access it from the CD when I need to refer to old items?

If you copy your GroupWise archive onto a CD, it is marked read-only. At present, GroupWise cannot open a read-only archive. You can copy it from the CD back into a read-write environment in order to access it.

You set your archive location using Tools > Options > Environment > File Location > Archive Directory. You need to be careful that your archive location is always set to the correct directory where you want ongoing automatic archiving to take place. At present, we do not recommend or support multiple archive locations, although it is possible.

How do I get GroupWise to start maximized?

Manually size the GroupWise client window by dragging its borders to occupy your full screen. Do not use the Maximize button. If you want GroupWise permanently maximized, you can right-click the GroupWise desktop icon, then click Properties. In the Run drop-down list, select Maximized.

I’ve run out of space in my mailbox. I’ve deleted everything I can think of. Now what?

You need to actually empty the Trash before your disk space consumption goes down.