5.5 Storer Error Messages

101: Invalid username or password

Source: ZENworks Desktop Management; Workstation Inventory; Storer
Severity: Critical
Explanation: The username and password for the Inventory database are configured in the database object. The Storer logs in to the database with the specified username and password.
Possible Cause: The username and the password do not match the details in the Inventory database.
Action: Ensure that the username and password for the database object match the details in the Inventory database.

102: Unable to load the database driver file

Source: ZENworks Desktop Management; Workstation Inventory; Storer
Severity: Critical
Possible Cause: The driver files required by the Storer are missing or incompatible.
Action: Do the following:

If the problem persists, contact Novell Support.

104: Unable to connect to the database server

Source: ZENworks Desktop Management; Workstation Inventory; Storer
Severity: Critical
Possible Cause: The network is either down or the IP address is not reachable.
Action: Ensure that the database server is reachable with the specified IP address. Ping the server to check its connectivity.
Possible Cause: The Inventory database is down.
Action: Ensure that the Inventory database is up.

105: Database connection failed

Source: ZENworks Desktop Management; Workstation Inventory; Storer
Severity: Critical
Possible Cause: The Inventory database is not up and running.
Action: Ensure that the Inventory database is up. Wait until the database connection is successfully re-established.

107: This scanned file is corrupt. Unable to store in the database

Source: ZENworks Desktop Management; Workstation Inventory; Storer
Severity: Informational
Explanation: The scan data file (.str) contains invalid data. The Storer will enforce a full scan on the inventoried workstations that are directly attached to the Inventory server. Additionally, a periodic full scan from the inventoried workstation will update the inventory database.
Action: If the problem persists, contact Novell Support.

108: The Database is not initialized because it is being upgraded

Source: ZENworks Desktop Management; Workstation Inventory; Storer
Severity: Informational
Explanation: The database is not ready for use, so the Storer waits until the Upgrade Service upgrades an earlier version of ZENworks Inventory database to ZENworks 7 Desktop Management.

This message is displayed at the Inventory server until the database is upgraded.

Action: If the problem persists, contact Novell Support

109: This scanned file is not in sequence with the previous one

Source: ZENworks Desktop Management; Workstation Inventory; Storer
Severity: Informational
Explanation: The scan data file (.str) contains invalid data. The Storer will enforce a full scan on the inventoried workstations that are directly attached to the Inventory server. Additionally, a periodic full scan from the inventoried workstation will update the inventory database.
Action: If the problem persists, contact Novell Support.

110: Data instance in the scanned file is not found

Source: ZENworks Desktop Management; Workstation Inventory; Storer
Severity: Informational
Explanation: The scan data file (.str) contains invalid data. The Storer will enforce a full scan on the inventoried workstations that are directly attached to the Inventory server. Additionally, a periodic full scan from the inventoried workstation will update the inventory database.
Action: If the problem persists, contact Novell Support.

141: Unable to read the mapping file. Map.ser is missing or corrupted

Source: ZENworks Desktop Management; Workstation Inventory; Storer
Severity: Critical
Explanation: One of the data files that the Storer requires is missing or corrupted.
Action: Reinstall the Inventory server. For more information, see Reinstalling Workstation Inventory in Uninstall/Reinstall in the Novell ZENworks 7 Desktop Management Installation Guide.

142: Unable to read the association file. Association.ser is missing or corrupted

Source: ZENworks Desktop Management; Workstation Inventory; Storer
Severity: Critical
Explanation: One of the data files that the Storer requires is missing or corrupted.
Action: Reinstall the Inventory server. For more information, see Reinstalling Workstation Inventory in Uninstall/Reinstall in the Novell ZENworks 7 Desktop Management Installation Guide.

143: The database directory (dbdir) does not exist

Source: ZENworks Desktop Management; Workstation Inventory; Storer
Severity: Critical
Explanation: The Storer stores the scan data from the .str files located in the dbdir directory to the Inventory database. This error occurs if the dbdir directory does not exist on the Inventory server.
Action: Ensure that the directory path of the scandir directory specified in the Inventory Service object property page exists on the Inventory server. For more information on how to access the Inventory Service object, see Configuring the Inventory Service Object in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

Also, ensure that dbdir exists in the scandir directory.

151: Workstation is not found in the database

Source: ZENworks Desktop Management; Workstation Inventory; Storer
Severity: Warning
Explanation: The Storer enforces a full scan on the inventoried workstations that are directly attached to the Inventory server. Additionally, a periodic full scan from the inventoried workstation will update the inventory database.
Possible Cause: The scan data file (.str) contains invalid data or is corrupt and the workstation name field is part of the corrupted data.
Possible Cause: The .str files containing only the delta inventory data reach the Storer, but the inventoried workstation is not found in the Inventory database.
Action: If the Storer delays in enforcing a full scan on the inventoried workstations, you must manually enforce a full scan to speed up the process on the workstation object.

Enforce a full scan either on this workstation object or on all workstation objects that send the inventory data to this Inventory server.

To enforce a full scan on this workstation object:

  1. In ConsoleOne, right-click the workstation object, then click Properties.

  2. Click the ZENworks Inventory tab, then click the Workstation Scan Configuration suboption.

  3. Select Start Full Scan.

  4. Click Apply, then click Close.

To enforce a full scan on all workstation objects that send the inventory data to this Inventory server:

  1. Enforce a full scan on the Inventory Service object. For more information, see Configuring the Inventory Service Object in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

152: Unable to store the rolled-up scan data

Source: ZENworks Desktop Management; Workstation Inventory; Storer
Severity: Warning
Possible Cause: The .zip file is corrupted.
Action: Manually trigger a full scan on the Inventory Service object of the Inventory server from where the .zip file originated.

If the problem persists, contact Novell Support.