A.2 ConsoleOne Status Pages

If you are experiencing problems with policies not being enforced, query-based groups not being updated, or handheld applications not being distributed, you can view status pages in Novell ConsoleOne® to help you troubleshoot these problems.

ZENworks Handheld Management lets you view the following types of status information:

Policy Status: You can view policy status information for each enabled policy, including a list of all handheld devices that a policy is associated with, the status of each policy, and the date and time that the policy was last enforced. You can also view status information about all policies associated with a specific handheld device. For more information, see Section 2.6, Viewing Policy Status Information.

Handheld Group Status: You can view the status of handheld groups, including a list of all handheld devices that are members of a specific group, a list of policy packages that are associated with a particular Handheld Group object, and a list of Handheld Application objects that are associated to a particular Handheld Group object. For more information, see Section 3.2.2, Viewing the Properties of a Group.

Handheld Application Status: You can view a list of all the Handheld Application objects distributed by the selected ZENworks Handheld Management Service object, the status of each object, and the version number of each Handheld Application object. For more information, see Section 4.3, Displaying Handheld Application Object Status.

ZENworks Handheld Management Service Object Events: You can view event information about policy packages, updates to query-based groups, or Handheld Application objects that the ZENworks Handheld Management server has sent (or, in the case of unsuccessful distributions, tried to send) to associated handheld devices.

  1. In ConsoleOne, right-click the ZENworks Handheld Management service object, then click Properties.

  2. Click the Events tab.

    ZENworks Handheld Management service object’s properties with the Events page displayed