Customer > RSS Knowledge

RSS Knowledge

For up-to-the minute information regarding active requests, Customers can subscribe to RSS feeds within the Menu list. RSS feeds are accessible by newsreader software, with many newsreader applications freely available for download via the Web.

To subscribe to RSS feeds:

  1. Log in to the Customer Portal.

  2. Select the RSS option within the menu window.

    For browsers with a built-in RSS reader, the feed will be saved automatically. If your web browser does not have a built-in RSS reader, a window will open with an RSS URL.

  3. Open an RSS reader and add a copy of the URL as a news feed.

    The feed provides customer updates about request creation, new note creation, and status changes. The feed updates according to the automatic reload setting of the reader.