Customer Surveys

Service organizations can access Customer thoughts, comments and feedback about the service organization and the service they provide by publishing Customer surveys. These surveys can be made available after a Customer has had a request resolved, or on an ad hoc basis, based on the information gathering requirements.

Customers can access a list of available surveys, within the Survey option on the Menu list. The Surveys option is available only when a survey is there to be completed by the Customer.

To complete a Survey within the Home Menu options

  1. Click Survey.

  2. Select the Take Survey hyperlink on the right side of the Description.

  3. Complete the survey questions.

  4. Click Done when complete.

    The completed survey will be removed from the Survey list.