Troubleshooting Strategies

The following sections provide suggestions and troubleshooting tips to problems you might encounter when using ZENworks 7 Handheld Management:

• Why doesn't my handheld device display in ConsoleOne or in the ZENworks Handheld Management Inventory Viewer?
• Why are policies that I have configured and enabled not being enforced on individual handheld devices?
• Why are handheld applications not being installed on individual handheld devices?
• Why don't I see ZENworks Handheld Management inventory information for my registered handheld devices?
• How does ZENworks Handheld Management manage handheld devices that synchronize at multiple computers?
• My backup program reports that the ZENworks Handheld Management database files cannot be backed up because they are open. Is there a way to shut them down for the backup?
• The ZENworks Handheld Management Client is not Pushed to the Palm Device
• Unable to Remotely Control or Remotely View a Windows CE Device
• Even though the WinCE Configuration Access Point Policy, WinCE Remote Management Policy, or WinCE Configuration Policy for Uninstalling Applications is not Enforced on the Windows CE Device, the Policy Status is Reported as Enforced
• How to Change the User Account in Novell eDirectory After Installing ZENworks 7 Handheld Management Server?