5.1 Service Manager Error Messages

602: Unable to start the ZENworks Inventory service

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Service Manager
Severity: Critical
Possible Cause: The Inventory Service is unable to bind to the port specified in the Inventory_server_installation_directory\zenworks\inv\server\wminv\properties\config.properties file.
Possible Cause: Another application is binding to the same port number.
Action: Do the following:

  1. Modify the port number in the Inventory_server_installation_directory\zenworks\inv\server\wminv\properties\config.properties file. For more information, see Understanding the Server Configuration Service in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

  2. Restart the Inventory services. For more information, see Starting and Stopping the Inventory Service in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

Possible Cause: The Inventory server is already loaded.
Action: In this case, this message is informational.

603: Unable to read the Inventory Service Object in Novell eDirectory

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Service Manager
Severity: Critical
Possible Cause: Novell eDirectory™ failed to start.
Action: Ensure that the Novell eDirectory service starts properly, then restart the Inventory service. To troubleshoot the problems related to eDirectory, see the Novell eDirectory 8.7.3 or eDirectory 8.8 documentation Web sites.
Possible Cause: The tree name or the DN of the Inventory server is invalid in the Inventory_server_installation_directory\zenworks\inv\server\wminv\properties\config.properties file.
Action: Ensure that the entries in the Inventory_server_installation_directory\zenworks\inv\server\wminv\properties\config.properties file are correct. For more information, see Understanding the Server Configuration Service in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Possible Cause: The Service Manager is unable to authenticate to eDirectory as the Inventory Service object
Action: Ensure that the Inventory Service object corresponding to the Inventory server is present.
Action: Do the following:

  1. Run the DSRepair service. For more information, see the Novell eDirectory documentation Web site.

  2. Restart the Inventory services. For more information, see Starting and Stopping the Inventory Service in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

604: Unable to read the role of the server

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Service Manager
Severity: Critical
Explanation: The role of the Inventory server is configured in the Inventory Service object property page. This error occurs if the Service Manager is unable to read the role of the Inventory Service object.
Possible Cause: The tree name or the DN of the Inventory server is invalid in the Inventory_server_installation_directory\zenworks\inv\server\wminv\properties\config.properties file.
Action: Ensure that the entries in the Inventory_server_installation_directory\zenworks\inv\server\wminv\properties\config.properties file are correct. For more information, see Understanding the Server Configuration Service in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Possible Cause: The Service Manager is unable to authenticate to eDirectory as the Inventory Service object.
Action: Ensure that the Inventory Service object corresponding to the Inventory server is present.
Action: In Novell ConsoleOne®, configure the server settings in the Inventory Service object property page for the Inventory server. For more information, see Configuring the Inventory Service Object in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Action: Do the following:

  1. Run the DSRepair service. For more information, see the Novell eDirectory documentation Web site.

  2. Restart the Inventory services. For more information, see Starting and Stopping the Inventory Service in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

605: Unable to identify the NCP server corresponding to the Inventory Service Object in Novell eDirectory

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Service Manager
Severity: Critical
Possible Cause: The attribute in the Inventory Service object for Inventory_server_name is not zenInvHostServer.
Action: Verify if the Inventory_server_name for the zenInvHostServer attribute is set correctly in the Inventory Service object. If the problem persists, reinstall Workstation Inventory. For more information, see Reinstalling Workstation Inventory in Uninstall/Reinstall in the Novell ZENworks 7 Desktop Management Installation Guide.

606: Unable to read the NCP Server object corresponding to the Inventory Server

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Service Manager
Severity: Critical
Explanation: The NCP Server object should be a trustee of the Inventory Service object in eDirectory. During installation, the NCP Server object is granted trustee rights.
Possible Cause: The Service Manager is unable to read the NCP Server object corresponding to the Inventory server.
Action: Ensure that the NCP Server object is a trustee of the Inventory Service object in eDirectory.

607: Unable to proceed because of a Novell eDirectory error

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Service Manager
Severity: Critical
Possible Cause: eDirectory failed to start.
Action: Ensure that the eDirectory service starts properly, then restart the Inventory service. To troubleshoot the problems related to eDirectory, see the Novell eDirectory 8.7.3 or eDirectory 8.8 documentation Web sites.
Action: Do the following:

  1. Run the DSRepair service. For more information, see the Novell eDirectory 8.7.3 or eDirectory 8.8 documentation Web sites.

  2. Restart the Inventory services. For more information, see Starting and Stopping the Inventory Service in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

Action: If the problem persists, contact Novell Support.

608: Invalid Scan file path

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Service Manager
Severity: Critical
Explanation: The scandir directory file path is configured during the installation or in the Inventory Service object property page.
Possible Cause: The scandir directory is not configured.
Action: In ConsoleOne, configure the scandir directory settings in the Inventory Service object. For more information, see Configuring the Inventory Service Object in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

609: The Roll-Up policy is not configured

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Service Manager
Severity: Critical
Explanation: In an inventory roll-up deployment, the scan data rolls up from the lower-level Inventory servers to the next higher-level Inventory servers. To configure the Inventory roll-up settings, the next-level roll-up Inventory server for each lower-level Inventory server should be specified in the Roll-Up policy
Possible Cause: The Roll-Up policy is not configured or the policy is not configured correctly for the lower-level Inventory server.
Action: Ensure that the Roll-Up policy is properly configured. For more information, see Configuring the Roll-Up Policy in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

610: The Database Location policy is not configured

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Service Manager
Severity: Critical
Explanation: The Database Location policy identifies the DN for locating the ZENworks Database object. The policy must be associated to the container under which an Inventory Service object resides.
Possible Cause: The Database Location policy is not configured or the policy is not configured correctly for the Inventory server with database attached.
Action: Ensure that the Database Location Policy is properly configured. For more information, see Configuring the Database Location Policy in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

615: The schedule is not set in the Roll-Up policy

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Service Manager
Severity: Critical
Explanation: The schedule for the roll-up of scan data is not configured properly in the Roll-Up policy.
Action: Set the schedule for roll-up in the Roll-Up policy. For more information, see Configuring the Roll-Up Policy in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

616: The schedule in the Roll-Up policy is corrupted

Source: ZENworks Desktop Management; Workstation Inventory; Inventory Service Manager
Severity: Critical
Possible Cause: The Service Manager is unable to authenticate to the Inventory Service object.
Possible Cause: The Service Manager is unable to read the schedule for roll-up.
Possible Cause: The Roll-Up Scheduler information in eDirectory is corrupted.
Action: Reset the schedule for roll-up in the Roll-Up policy. For more information, see Configuring the Roll-Up Policy in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

622: Unable to get information from the database

Source: ZENworks Desktop Management; Workstation Inventory; Service Manager
Severity: Critical
Explanation: The Service Manager exits if the database cannot be contacted.
Possible Cause: The network is down.
Action: Ensure that the network is up and the network connections are active.
Possible Cause: The database is not up and running.
Action: Bring up the database.
Possible Cause: The database engine is not the correct version
Action: Reinstall the Inventory database. For more information, see Reinstalling Workstation Inventory in Uninstall/Reinstall in the Novell ZENworks 7 Desktop Management Installation Guide.
Possible Cause: On a Novell NetWare® Inventory server with the Native File Access pack installed, one or more volumes are exposed as CIFS shares. If the NetWare server does not have a DNS name configured, the CIFS service is given a NetBIOS name. During installation, the database object snap-in assigns the NetBIOS name as the host name.

This error occurs if the Inventory service on the NetWare server fails to resolve the NetBIOS name to an IP address.

Action: Choose an IP address in the database object instead of the NetBIOS name in the database object property page. For more information, see Setting Up the Inventory Database in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

627: Database version not supported

Source: ZENworks Desktop Management; Workstation Inventory; Service Manager
Severity: Critical
Action: Do the following:

  1. Ensure that you have installed the recommended database version. For more information about the recommended database version, see Preparation in the Novell ZENworks 7 Desktop Management Installation Guide.

  2. If the problem persists, reinstall the Inventory database. For more information, see Reinstalling Workstation Inventory in Uninstall/Reinstall in the Novell ZENworks 7 Desktop Management Installation Guide.

629: An error occurred while reading the configuration file. Reinstall the Inventory server component

Source: ZENworks Desktop Management; Workstation Inventory; Service Manager
Severity: Critical
Explanation: The config.properties and directory.properties files do not exist in the inventory_server_installation_directory\zenworks\inv\server\wminv\properties directory.
Action: Reinstall the Inventory server component. For more information, see Reinstalling Workstation Inventory in Uninstall/Reinstall in the Novell ZENworks 7 Desktop Management Installation Guide.

630: The scan data cannot be rolled up from a Novell ZENworks 7 Inventory server to an Inventory server with older versions of ZENworks for Desktops or ZENworks for Servers installed. You must upgrade the older version of the Inventory server to ZENworks 7

Source: ZENworks Desktop Management; Workstation Inventory; Service Manager
Severity: Critical
Possible Cause: A ZENworks 7 Inventory server is configured to roll up to a ZENworks for Servers 3.x or ZENworks for Desktops 4.x Inventory server in the ZENworks 7 Inventory server's Roll-Up policy.
Action: Do one of the following:

631: The database object has not been configured properly in Novell eDirectory. Reconfigure the database object

Source: ZENworks Desktop Management; Workstation Inventory; Service Manager
Severity: Critical
Possible Cause: Some attributes of the Inventory database object have not been configured.
Action: Reconfigure the database object and provide values for all attributes. For more information, see Setting Up the Inventory Database in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

632: Invalid dictionary directory path

Source: ZENworks Desktop Management; Workstation Inventory; Service Manager
Severity: Critical
Possible Cause: An error occurred during the installation of the ZENworks 7 Inventory server.
Action: Do the following:

  1. If you encounter any errors during the ZENworks 7 Inventory server installation, try to resolve them. For more information, see Installation Error Messagesin the Novell ZENworks 7 Desktop Management Installation Guide.

  2. If the problem persists, reinstall the Inventory server component. For more information, see Reinstalling Workstation Inventory in Uninstall/Reinstall in the Novell ZENworks 7 Desktop Management Installation Guide.