When a User logs into the application, the system defaults to the Home tab. This allows the User to instantly access requests that have been allocated to them and their Teams, which are currently active. Alternatively to default to the Dashboard, a User can update the Default Home option in their My Account screen.
As a Supervisor, Alerts and Quick Call templates can be created for system-wide use within the Home tab. Personal Account information can be accessed and modified in the My Account screen. Service metrics can be displayed graphically within the fully configurable Dashboard tab.
The Home tab gives access to the following tabs:
My Tasks - Provides the User with a list of their active requests and their Team's active request. Queued requests, if enabled, are also available in the Home Tab.
Dashboard - The Dashboard can be configured to provide the User with the real time service desk data
Alerts - Allows the User to view, create or edit alerts
Chat- Allows the User to view and accept Customer's chat requests (when enabled in the system Setup)
Calendar - Displays an event calendar for User's requests and due dates, along with Resource and Outages calendars
My Account - Allows the User to edit their personal information including email preferences, password resets, if enabled, and set their time zone
Quick Calls - Allows the User to create Quick Call templates, for all Users of the application
Group Templates - Allows the User to define Group Templates used when creating Request, Incident and Change groups
Feedback - Allows the User to access published Surveys that are ready for completion.