The
tab allows you as the Customer to view all Items that you own directly or that are shared or via Organizational Unit ownership.The
tab lets you review the catalog of items that are currently available for creating requests. Some of the items in the list are assigned to you or to your Organizational Unit. As a customer, you can view the items that you directly own and which are registered with the support service.NOTE:The
tab does not include global items. If any global items are found in the system, you can log a request against them because they are displayed in the Items list during the request creation process.