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ZENworks 2017

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ZENworks 2017, which consists of five key products, is all about unifying IT operations, from tracking assets and configuring devices to implementing security and protecting your workforce. You deploy a single agent to any endpoint devices you want to manage, and then manage those devices from a single web-based administrative console. If you have deployed one ZENworks 2017 product, you can enable any other product without additional deployment.

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Getting Startedshow descriptions view last update
Product Overview

Introduces the ZENworks 2017 products and system architecture.

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What's New

Introduces the new features for the ZENworks 2017 release.

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ZENworks 2017 Readme

Lists known issues for the ZENworks 11 SP4 release.

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Do I Install, Upgrade, or Update?

Helps you understand which installation process is appropriate for your current ZENworks environment.

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Coexistence with Older ZENworks Products

Provides information to help you use ZENworks 2017 in the same environment as older ZENworks products such as ZENworks 7 Desktop Management, ZENworks 7.5 Asset Management, ZENworks Endpoint Security Management 4.1, and ZENworks 7 Linux Management.

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New Installationshow descriptions view last update
System Planning, Deployment, and Best Practices

Discusses considerations for designing and deploying ZENworks in different-sized organizations.

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System Requirements

Lists the requirements for all ZENworks 2017 components.

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ZENworks Primary Server

Provides system requirements and instructions for installing the ZENworks Primary Server software to a Windows or Linux server.

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ZENworks Agent

Helps you install the ZENworks Agent to Windows, Linux, and Macintosh workstations you want to manage.

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ZENworks Virtual Appliance

Provides instructions for deploying the ZENworks Primary Server as a virtual image (appliance) to a VMware ESX/ESXi Server.

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Upgradeshow descriptions view last update
What's New

Introduces the new features for the ZENworks 2017 release.

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System Requirements

Lists the requirements for all ZENworks 2017 components.

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Upgrade Process

Explains the upgrade process and provides instructions to help you upgrade from an earlier version of ZENworks 10 or 11 (such as ZENworks 10 SP4 or ZENworks 11) to ZENworks 2017.

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System Updateshow descriptions view last update
System Requirements

Lists the requirements for all ZENworks 2017 components.

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System Update Process

Explains the system update process and provides instructions to help you apply updates to your ZENworks 2017 system.

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Uninstallshow descriptions view last update
ZENworks Primary Servers, Satellite Servers, and Managed Devices

Helps you uninstall ZENworks software from ZENworks Primary Servers, Satellite Servers, and managed devices.

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System Administrationshow descriptions view last update
- Quick Start

Introduces the basic tasks required to configure and maintain your ZENworks system.

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System Backup

Provides information to help you back up the primary components of your ZENworks system.

- System Backup

Helps you back up your Primary Servers, databases, content repository, and internal certificate authority.

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Server Administration

Provides information to help you configure and maintain your ZENworks Primary Servers and Satellite Servers.

- Primary Servers

Helps you configure and maintain ZENworks Primary Servers.

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- Satellite Servers

Helps you configure managed devices as Satellite Servers that can perform one or more Primary Server roles (authentication, information collection, content distribution, imaging, and join proxy).

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- HTTP Proxy

Helps you configure a ZENworks Primary Server to use an HTTP proxy server. This enables ZENworks managed devices to communicate with the Primary Server through the proxy server.

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- SSL Management Reference

This document is intended for administrators or individuals who are concerned with tasks related to configuring and managing the certificate authority and certificates for ZENworks.

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- Disaster Preparation and Recovery

Helps you prepare to recover your ZENworks system after a server failure or some other disabling event.

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- Primary Server Diagnostics

Helps you use the Diagnostics dashboard in ZENworks Control Center to monitor and troubleshoot the state of your Primary Servers.

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Database Administration

Provides information to help you manage your ZENworks databases.

- Embedded Database Maintenance

Helps you back up, restore, and migrate database information if your ZENworks system is using the embedded ZENworks database.

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- External Database Maintenance

Helps you back up, restore, and migrate database information if your ZENworks system is using an external database.

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Device Administration

Provides information to help you manage your ZENworks managed devices (workstations and servers).

- Device Discovery

Helps you discover devices on your network and add them to the ZENworks database. After a device is added to the database, you can use ZENworks Control Center to deploy the ZENworks Agent to the device.

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- Device Removal and Retirement

Helps you remove managed devices from your ZENworks system.

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- Agent

Helps you manage the ZENworks Agent after it is deployed to devices.

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- Agent Command Line Utility (zac) for Windows

Helps you use the Agent command line utility (zac) on a Windows managed device to perform management functions at the device.

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- Agent Command Line Utility (zac) for Linux

Helps you use the Agent command line utility (zac) on a Linux managed device to perform management functions at the device.

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- Agent Command Line Utility (zac) for Macintosh

Helps you use the Agent command line utility (zac) on a Macintosh managed device to perform management functions at the device.

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- ZENworks User Authentication

Helps you manage the way that ZENworks users authenticate to ZENworks user sources.

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- ZENworks Registry Keys

Lists the registry keys used to control functionality on ZENworks servers and workstations.

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Zone Administration

Provides information to help you customize, configure, and manage your ZENworks Management Zone.

- Product Licensing

Helps you manage product licenses, including enabling and disabling the evaluation period for any of the ZENworks 11 products.

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- User Sources

Helps you add LDAP directories as user sources in your ZENworks system. This enables software distribution, policy enforcement, asset inventory, and other operations to be based on users and not just devices.

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- Location Awareness

Helps you create and manage locations. You can apply different configuration and security settings to a managed device based on its location.

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- Administrator Accounts and Rights

Helps you create ZENworks administrator accounts and control access to system management operations.

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Event Auditing

Provides information about auditing events that occur in your zone.

- Audit Management Reference

Helps you enable auditing of events that occur in your zone.

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- Change Events - Modifying a Bundle (video)

Shows you how to use the Audit feature to monitor the changes that occur in the Management Zone. It enables you to configure the Bundle Modified event and view details of the generated event.

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- Agent Events - Remote File Transfer (video)

Shows you how to use the Audit feature to monitor the changes that occur on managed devices. It enables you to configure the Remote Management, File Transfer event, and view details of the generated event.

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Content Sharing Between Zones

Provides information about sharing content (bundles and policies) between ZENworks Management Zones.

- Overview (video)

Gives an overview of the Subscribe and Share feature. Uses an example of a Sharing zone and a Subscribing zone to help you understand how content can be shared across multiple ZENworks Management Zones.

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- Subscribe and Share Reference

Helps you share content (bundles and policies) between ZENworks Management Zones.

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- Enabling a Zone for Content Sharing (video)

Shows you how to enable a zone to share bundles and policies with other zones.

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- ZENworks Control Center

Helps you access, navigate, customize, and use ZENworks Control Center, which is the administrative console for the ZENworks system.

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- ZENworks Management Command Line Utility (zman)

Helps you use the ZENworks Management utility, a command line alternative to the ZENworks Control Center, to perform management operations in your zone.

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- Management Zone Settings

Provides information about all Management Zone configuration settings in ZENworks Control Center.

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ZENworks Virtual Appliance Administration

Provides information to help you manage, monitor, and troubleshoot a ZENworks Virtual Appliance.

- ZENworks Virtual Appliance Administration

Helps you manage, monitor, and troubleshoot a ZENworks Virtual Appliance.

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End Usershow descriptions view last update
ZENworks Agent

Helps you understand and use the features of the ZENworks Agent, which is the client component that enables ZENworks management of Windows, Linux, and Macintosh devices.

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Asset Managementshow descriptions view last update
Asset Management Capabilities by Platform

Lists the managed device platforms on which Asset Management is available.

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Quick Start

Introduces the basic tasks that help you successfully use Asset Management.

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Reference

Helps you monitor software products for license compliance, allocate software licenses within your organization, track software usage, and manage software contracts for your organization.

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Reconciling Duplicate Entries of Discovered Product

Helps you manually reconcile duplicate entries of the same discovered product into one entry to ensure correct license management of the product."

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Asset Management Database Structure

Asset Management Database Structure.

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Configuration Managementshow descriptions view last update
Configuration Management Capabilities by Platforms

Lists the managed device platforms on which Configuration Management capabilities are available.

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Quick Start

Introduces the basic tasks that help you successfully use Configuration Management.

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Configuration Policies

Helps you create and deploy policies to control configuration settings on managed Windows and Linux devices.

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Software Distribution

Helps you distribute software applications and files to managed Windows, Linux, and Macintosh devices.

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- Quick Reference - Bundle Features and Options

Provides a list of the bundle features and options available on each platform (Windows, Linux, and Macintosh).

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Remote Management

Helps you remotely access and control managed Windows, Linux, and Macintosh devices.

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- Using Join Proxy

Helps you set up a Join Proxy Satellite Server to remotely manage devices that are inaccessible from a ZENworks Primary Server. For example, the devices might be in a private network or on the other side of a firewall or router that is behind NAT (Network Address Translation)

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- Using Wake-on-LAN

Helps you use Wake-on LAN (WOL) technology to remotely wake up devices.

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Preboot Services and Imaging

Helps you perform automatic imaging tasks on managed Windows and Linux devices before their operating systems boot.

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- Imaging Overview

Provides an overview of some of the ways you can use ZENworks Imaging to capture and deploy images to your devices regardless of the number, location, or types of devices in your organization.

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Asset Inventory

Provides information to help you scan managed Windows devices to collect hardware, software, and demographic information.

- Reference

Helps you scan managed Windows devices to collect hardware, software, and demographic information.

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- Adding Hardware to Inventory Reports

Helps you manually add hardware to a device's inventory report if the hardware was not reported through an inventory scan.

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- Purging Inventory History

Helps you delete unwanted, obsolete inventory data to increase database efficiency.

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- Viewing Reporting Sources for Installed Software Products

Helps you use a device's detailed inventory report to view which sources reported the device's installed software products during the device inventory scan

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- Detecting Windows 8 Metro Applications

Helps you use a Windows 8 device's detailed inventory report to see which Metro Applications are installed on the device.

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Linux Package Management

Helps you deploy RPM-based software, files, and directories, and execute scripts on managed Linux devices.

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Out-of-Band Management

Helps you manage the power state of Intel AMT (Active Management Technology) devices.

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References
- Mobile Management

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- ZENworks Application

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Endpoint Security Managementshow descriptions view last update
Endpoint Security Management Capabilities by Platform

Lists the managed device platforms on which Endpoint Security Management capabilities are available.

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Quick Start

Introduces the basic tasks that help you successfully use Endpoint Security Management.

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Security Policies

Helps you create and deploy policies to control security settings on managed Windows devices.

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Agent

Helps you manage the Endpoint Security Agent, which is the ZENworks Agent module that is responsible for enforcing security policy settings on managed Windows devices.

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Event Auditing

Helps you monitor Endpoint Security events that occur in the zone and on managed devices.

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Utilities

Provides information to help you use the Device Scanner utility to gather USB device information, the File Decryption utility to password encrypt or decrypt files, and the Password Key Generator utility to generate password keys for various ZENworks passwords.

- Device Scanner

Helps you use the Device Scanner utility to gather USB device information that can be used in Storage Device Control policies and USB Connectivity policies.

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- File Decryption Utility

Helps you use the File Decryption utility to password-encrypt files and to decrypt fixed disk Safe Harbor files and removable storage device files.

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- Password Key Generator

Helps you use the Password Key Generator utility to generate password keys for various ZENworks passwords, including the ZENworks Agent uninstall password and override password.

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Scripting

Helps you create and test scripts to use in Scripting security policies.

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Endpoint Security Resource Kit

Provides information, use cases, test scenarios, sample policies, and sample scripts to help you implement solutions to real security issues faced by your organization.

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Full Disk Encryptionshow descriptions view last update
Overview

Introduces ZENworks Full Disk Encryption.

- Full Disk Encryption Capabilities by Platform

Lists the managed device platforms on which ZENworks Full Disk Encryption capabilities are available.

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- Introduction to ZENworks Full Disk Encryption

Introduces the encryption and pre-boot authentication functionality provided by ZENworks Full Disk Encryption.

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Deployment on Standard Hard Disks

Helps you deploy encryption and pre-boot authentication to standard hard disks.

- Standard Hard Disk Requirements

Lists the requirements that standard hard disks must meet in order to be used with ZENworks Full Disk Encryption.

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- Deployment Quick Start

Provides instructions for deploying ZENworks Full Disk Encryption to devices with standard hard drives.

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Deployment on Self-Encrypting Hard Disks

Helps you deploy encryption and pre-boot authentication to self-encrypting hard disks.

- Self-Encrypting Hard Disk Support

Lists the self-encrypting drives supported by ZENworks Full Disk Encryption.

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- Deployment Quick Start

Provides instructions for deploying ZENworks Full Disk Encryption to devices with self-encrypting hard drives.

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Administration

Helps you manage ZENworks Full Disk Encryption on devices to which it has been deployed.

- Disk Encryption Policy

Helps you create, deploy, and manage the Disk Encryption policy that controls full disk encryption of managed Windows devices.

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- Full Disk Encryption Agent

Helps you manage the Full Disk Encryption Agent, which is the ZENworks Agent module that is responsible for enforcing disk encryption on managed Windows devices.

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- Event Auditing

Helps you monitor Full Disk Encryption events that occur in the zone.

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- Pre-Boot Authentication

Helps you manage ZENworks Pre-Boot Authentication for Windows managed devices, including using the PBA Override feature to restore device access to users who forget their PBA passwords.

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Troubleshooting

Helps you troubleshoot ZENworks Full Disk Encryption issues.

- Emergency Recovery of Disks

Helps you enable emergency recovery of encrypted devices by properly preparing the devices, and helps you perform emergency recovery of an inaccessible device.

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- Pre-Boot Authentication Override

Helps you use the PBA Override feature to restore device access to users who forget their PBA passwords.

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- Common Problems

Helps you troubleshoot common problems with ZENworks Full Disk Encryption.

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Patch Managementshow descriptions view last update
Patch Management Capabilities by Platform

Lists the managed device platforms on which Patch Management capabilities are available.

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Quick Start

Introduces the basic tasks that help you successfully deploy and manage Patch Management on Windows and Linux devices.

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Patch Management Administration

Helps you automate the finding, testing, and deploying of patches.

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Airgap Solution

Descriptioin

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ZENworks Reportingshow descriptions view last update
Readme

Lists known issues for ZENworks Reporting.

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Appliance

This guide helps you to deploy and configure ZENworks Reporting Appliance to the ZENworks Reporting supported virtual infrastructure.

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- Upgrade/Migrate

This chapter includes information to help you migrate from ZENworks Reporting 5 to ZENworks Reporting 5.6.1.

     
Reporting Reference

Helps you use ZENworks Reporting to generate reports for your ZENworks system.

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Universe Objects and Predefined Reports Reference

Provides information about universe objects and predefined reports that are used in the Zenworks Reporting.

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- Universe Objects

Describes the universe objects (domain objects, items, or fields) used in ZENworks Control Center.

     
- Predefined Reports

Describes the predefined reports provided with ZENworks Reporting.

     
Creating Ad Hoc Reports

Shows you how to create an Ad Hoc View and a Tabular Report in ZENworks Reporting.

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Jaspersoft Studio Guide

Helps you use the Eclipse-based Jaspersoft Studio to create and modify JasperReports for use with ZENworks Reporting.

     
Jaspersoft Server User Guide

JasperSoft Server builds as a comprehensive family of Business Intelligence (BI) products, providing robust static and interactive reporting, report server, and data analysis capabilities.

     
Troubleshootingshow descriptions view last update
Solutions for Common Problems

Provides solutions to the most common problems that occur in a ZENworks system.

- Authentication

Helps you troubleshoot problems with user authentication.

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- Bundle Deployment

Helps you troubleshoot problems with the deployment of bundles to devices.

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- Device Registration

Helps you troubleshoot problems with registering devices to a Management Zone.

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- Full Disk Encryption

Helps you troubleshoot problesm with ZENworks Full Disk Encryption.

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- Imaging

Helps you troubleshooting problems with taking images and applying images to devices.

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- Inventory

Helps you troubleshooting problems with device inventory.

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- Locations

Helps you troubleshoot problems related to locations and network environments.

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- Policy Deployment

Helps you troubleshoot problems with the deployment of plicies to devices.

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- Remote Management

Helps you troubleshoot problems with remote management of devices.

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- Software Updates

Helps you troubleshoot problems with updating ZENworks software.

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Additional Troubleshooting

Provides solutions to specific issues.

- Installation

Helps you troubleshoot problems with installation of Primary Server software and ZENworks Agent software.

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- Upgrade

Helps you troubleshoot problems with upgrading ZENworks 11 software.

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- System Updates

Helps you troubleshooting problems with taking images and applying images to devices.

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- Content

Helps you troubleshooting problems with content and content replication.

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- Satellite Servers

Helps you troubleshoot problems related to Satellite servers..

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- Database

Helps you troubleshoot problems with the ZENworks database.

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- Device Discovery, Deployment, and Retirement

Helps you troubleshoot problems with discovering, deploying, and retiring devices.

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- ZENworks Agent

Helps you troubleshoot problems with the ZENworks Agent.

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- Command Line Utilites (zman, zac, zeninfocollect)

Helps you troubleshoot problems with the zman, zeninfocollect, and zac command line utilities.

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- User Sources

Helps you troubleshoot problems with ZENworks user sources.

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- User Authentication

Helps you troubleshoot problems with ZENworks user authentication.

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- Event Auditing

Helps you troubleshoot problems with with auditing ZENworks Control Center and ZENworks Agent events.

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- Subscribing and Sharing

Helps you troubleshoot problems with subscribing to other Management Zones and sharing content between Management Zones.

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- ZENworks Control Center

Helps you troubleshoot problems with ZENworks Control Center.

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- Configuration Policies

Helps you troubleshoot problems with configuration policies.

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- Software Distribution

Helps you troubleshoot problems with distributing software (bundles) to devices.

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- Remote Management

Helps you troubleshoot problems remotely managing devices.

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- Preboot Services and Imaging

Helps you troubleshoot problems using preboot services and imaging with devices.

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- Inventory

Helps you troubleshoot problems collecting inventory from devices.

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- Linux Package Management

Helps you troubleshoot problems using ZENworks Linux Package Management.

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- Patch Management

Helps you troubleshoot problems using ZENworks Patch Management.

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AdminStudioshow descriptions view last update
AdminStudio ZENworks Edition

Helps you manage Windows Installer packages for use as Windows bundles in ZENworks Configuration Management.

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Bundle Commandershow descriptions view last update
Release Notes

Lists new features and resolved issues in this release.

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Overview

Explains the different Bundle Commander editions.

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Installation

Provides system requirements and instructions for installing Bundle Commander.

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Administration

Helps you use Bundle Commander to create Windows bundles.

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Videosshow descriptions view last update
Audit Management

Provides videos about some of the common features of ZENworks Audit Management.

- Change Events - Modifying a Bundle

Shows you how to use the Audit feature to monitor the changes that occur in the Management Zone. It enables you to configure the Bundle Modified event and view details of the generated event.

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- Agent Events - Remote File Transfer

Shows you how to use the Audit feature to monitor the changes that occur on managed devices. It enables you to configure the Remote Management, File Transfer event, and view details of the generated event.

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Preboot Services and Imaging

Helps you perform automatic imaging tasks on managed Windows and Linux devices before their operating systems boot.

- Imaging Overview

Provides an overview of some of the ways you can use ZENworks Imaging to capture and deploy images to your devices regardless of the number, location, or types of devices in your organization.

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Subscribe and Share (Multizone)

Provides videos about the Subscribe and Share feature used to share content (bundles and policies) between ZENworks Management Zones.

- Overview

Gives an overview of the Subscribe and Share feature. Uses an example of a Sharing zone and a Subscribing zone to help you understand how content can be shared across multiple ZENworks Management Zones.

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- Enabling a Zone for Content Sharing

Shows you how to enable a zone to share bundles and policies with other zones.

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ZENworks Asset Management and Inventory

Provides videos about some of the common features of ZENworks Asset Management and Inventory.

- Adding Hardware

Shows you how to manually add hardware to a device's inventory report if the hardware was not reported through an inventory scan.

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- Detecting Windows 8 Metro Apps

Shows you how to use a Windows 8 device's detailed inventory report to see which Metro Applications are installed on the device.

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- Purging Inventory History

Shows you how to delete unwanted, obsolete inventory data to increase database efficiency.

      12/2016
- Reconciling Duplicate Entries of Discoverd Products

Shows you how to manually reconcile duplicate entries of the same discovered product into one entry to ensure correct license management of the product.

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- Reporting Sources for Installed Software Products

Shows you how to use a device's detailed inventory report to view which sources reported the device's installed software products during the device inventory scan

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- Server Migration

Shows you how to migrate a ZENworks Primary Server from an unsupported platform to a supported platform before upgrading the Primary Server to ZENworks 11 SP4.

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ZENworks Updater Service

Provides videos about some of the common features of ZENworks Updater Service.

- Resetting a Windows managed device

Shows you how to reset a 11 SP4 Windows managed device when the ZENworks Agent is not functioning properly.

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ZENworks Reporting (Powered by Jaspersoft)

Provides videos about some of the common features of ZENworks Reporting.

- Creating Ad Hoc Reports

Shows you how to create an Ad Hoc View and a Tabular Report in ZENworks Reporting.

      12/2016
- Connecting Jaspersoft Studio Profession to ZENworks Reporting

Connecting Jaspersoft Studio Profession to ZENworks Reporting.

      02/05/2015
Related ZENworks Productsshow descriptions view last update
ZENworks Mobile Management 3.1

Links to the most current documentation for ZENworks Mobile Management.

ZENworks Application Virtualization 11

Links to the most current documentation for ZENworks Application Virtualization.

Novell Service Desk 7

Links to the most current documentation for Novell Service Desk.

Previous Releases view last update
ZENworks 11 Support Pack 4
ZENworks 11 Support Pack 3
ZENworks 11 Support Pack 2