Platform & Operating System
| Feature | General Support Years 1-5 |
Extended Support Years 6-7 |
Self-Support Years 1-10 |
|---|---|---|---|
| Enhancement Requests | Yes | No | No |
| Defect Resolution | Yes | No | No |
| Premium Support Offerings | Yes | No | No |
| Primary and Dedicated Support Engineers | Yes | Yes | No |
| Critical Security Updates | Yes | Yes | No |
| Installation and Configuration Support | Yes | Yes | No |
| Access to Existing Patches and Fixes | Yes | Yes | Yes |
| Access to the our Knowledgebase | Yes | Yes | Yes |
| Access to Support Forums | Yes | Yes | Yes |
| Access to Documentation | Yes | Yes | Yes |
Platform & Operating System Products
Platform and Operating System Products include Open Enterprise Server (OES) and Open Workgroup Suite (NOWS) Small Business Edition.
We will provide a minimum of five years General Support for platform and operating system products, including revisions, starting with the date of a product's general availability. When General Support ends, we may offer Extended Support for an additional two years. The combined duration of General Support and Extended Support will be a minimum of seven years. Self-Support is offered for 10 years from the date of a product's general availability.
For more information on the phases of the Product Support Lifecycle, see the Product Support Lifecycle FAQ.