4.0 GroupWise WebAccess Client FAQ

NOTE:External cross-references in the section are found in the GroupWise 7 WebAccess Client User Guide.

I'm used to the GroupWise Windows client. What differences am I going to see when I use the WebAccess client?

See GroupWise Client Comparison.

Where's the Home tab?

The Home view is a new feature in the GroupWise® 7 Windows client. It is not yet available in the WebAccess client.

How do I stop my password from being automatically provided on the WebAccess login page?

This functionality is being provided by your Web browser, not by the WebAccess client. Consult your Web browser documentation for instructions on disabling this feature.

What do I do if my session times out while I’m working on a message?

If your GroupWise administrator has configured WebAccess as described in Setting the Timeout Interval for Inactive Sessions in WebAccess in the GroupWise 7 Administration Guide, you should not lose a message your are working on when your session times out. If you do lose messages under these conditions, contact your GroupWise administrator.

How do I set up an automated response to let people know that I'm on vacation or out of the office?

See Using Rules.

How do I add text like contact information to the bottom of every message I send?

See Adding A Signature to Items You Send.

My personal information in the GroupWise Address Book is out of date. How do I update it?

You cannot edit the information in the GroupWise Address Book yourself. You must contact your GroupWise administrator in order to update your personal information.

How do I change the way my name appears in messages?

You must have your local GroupWise administrator use ConsoleOne® to change how your name appears.

What do all the little symbols next to my messages mean?

See Understanding the GroupWise WebAccess Main Window.

Why do messages keep disappearing from my mailbox?

GroupWise performs cleanup activities on you mailbox, such as archiving or deleting old messages, on a regular basis. When you use the WebAccess client, items are archived or deleted according to the default settings provided by your GroupWise administrator in ConsoleOne® or according to settings you provide in the GroupWise Windows client or the Cross-Platform client, as described in:

How do I block unwanted messages from my mailbox?

In the WebAccess client, you are dependent on whatever your GroupWise administrator has set up for your GroupWise system, as described in Blocking Unwanted E-Mail from the Internet in Internet Agent in the GroupWise 7 Administration Guide.

When you use the GroupWise Windows client, you have more control over what you allow into your own mailbox, as described in Handling Unwanted Mail in Working with Items in Your Mailbox in the GroupWise 7 Windows Client User Guide.

If you have a small number of specific addresses that you want to block, you can set up a rule, as described in Using Rules.

Can I delete attachments from a received message?

No. Not at the present time; however, there are free, third-party attachment-strippers. See Cool Solutions for more information.

Someone gave me proxy access to a mailbox. How do I access it?

See Using Proxy.

How do I forward all my mail from my GroupWise account to a personal e-mail account?

See Forwarding Your E-mail to Another Account.

Can I send a message to a cell phone?

Most cell phones include an e-mail address for SMS messages. If you want to forward your messages to your own cell phone, you need to contact your carrier to determine the e-mail address of your phone. If you want to send a message to someone else’s cell phone, you need to know the e-mail address of that person’s phone.

I’ve run out of space in my mailbox. I’ve deleted everything I can think of. Now what?

You need to actually empty the Trash before your disk space consumption goes down.