5.22 Dictionary Consumer Error Messages

2751: Unable to start the Dictionary Consumer. The error is message_string

Source: ZENworks Desktop Management; Workstation Inventory; Dictionary Consumer
Severity: Critical
Action: Restart the Dictionary Consumer from the Service Manager. For more information, see Understanding the Inventory Service Manager in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Action: If the problem persists, contact Novell Support.

2752: Unable to stop the Dictionary Consumer. The error is message_string

Source: ZENworks Desktop Management; Workstation Inventory; Dictionary Consumer
Severity: Minor
Action: Manually stop the Dictionary Consumer from the Service Manager. For more information, see Understanding the Inventory Service Manager in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

2753: Unable to download the Dictionary. The file client error is message_string

Source: ZENworks Desktop Management; Workstation Inventory; Dictionary Consumer
Severity: Critical
Possible Cause: The Dictionary Consumer is unable to receive the dictionary updates because the Dictionary Provider is down.
Action: Manually start the Dictionary Provider from the Service Manager running on the Inventory server, which is specified in the Dictionary Update policy. For more information, see Understanding the Inventory Service Manager in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

For more information on how to access the Dictionary Update policy, see Configuring the Dictionary Update Policy in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

Action: If the problem persists, contact Novell Support.
Possible Cause: The address of the Dictionary Provider is not properly configured in the Dictionary Update policy.
Action: Ensure that the address of the Dictionary Provider is same as the IP address or the DNS name of the Inventory server, which is configured in the Dictionary Update policy.

For more information on how to access the Dictionary Update policy, see Configuring the Dictionary Update Policy in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

Possible Cause: The network is down.
Action: Ensure that the network is up and running and the network connections are active.

2755: Unable to authenticate as DN_of_Dictionary_Update_policy

Source: ZENworks Desktop Management; Workstation Inventory; Dictionary Consumer
Severity: Critical
Possible Cause: The Dictionary Update policy is not properly configured or is corrupted.
Action: Delete the existing Dictionary Update policy and re-create the policy. For more information on how to create and configure the Dictionary Update policy again, see Configuring the Dictionary Update Policy in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.
Possible Cause: An error occurred in eDirectory.
Action: Ensure that the eDirectory is in good health. For more information, see the Novell eDirectory 8.7.3 or eDirectory 8.8 documentation Web sites.

2756: Dictionary Consumer property file corrupted or missing

Source: ZENworks Desktop Management; Workstation Inventory; Dictionary Consumer
Severity: Critical
Possible Cause: An error occurred during the installation of the ZENworks 7 Inventory server.
Action: Do the following:

  1. If you encounter any errors during the ZENworks 7 Inventory server installation, try to resolve them. For more information, see Workstation Inventory Installation Errors in Installation Error Messages in the Novell ZENworks 7 Desktop Management Installation Guide.

  2. If the problem persists, reinstall the Inventory server component. For more information, see Reinstalling Workstation Inventory in Uninstall/Reinstall in the Novell ZENworks 7 Desktop Management Installation Guide.

2757: No schedule configured for dictionary updates

Source: ZENworks Desktop Management; Workstation Inventory; Dictionary Consumer
Severity: Critical
Action: Configure the schedule for the Dictionary Update policy. For more information, see Configuring the Dictionary Update Policy in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

2758: No roll-up policy found

Source: ZENworks Desktop Management; Workstation Inventory; Dictionary Consumer
Severity: Critical
Explanation: This error occurs when you select the “Use the Roll-Up Server as the Update Source” check box in the Dictionary Update policy but the Roll-Up policy has not been configured.
Action: Do the following:

  1. Configure the Roll-Up policy. For more information, see Configuring the Roll-Up Policy in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

  2. Select the Use the Roll-Up Server as the Update Source check box in the Dictionary Update policy. For more information, see Configuring the Dictionary Update Policy in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

    IMPORTANT:Do not select this option for a Standalone Server or a Root Server. You must manually configure the remaining settings of the policy.

Action: In the Dictionary Update policy, deselect the Use the Roll-Up Server as the Update Source check box and configure the remaining settings. For more information, see Configuring the Dictionary Update Policy in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

2759: Corrupted or incomplete update policy

Source: ZENworks Desktop Management; Workstation Inventory; Dictionary Consumer
Severity: Critical
Possible Cause: An error occurred in eDirectory.
Action: Ensure that eDirectory is in good health. For more information, see the Novell eDirectory 8.7.3 or eDirectory 8.8 documentation Web sites.
Possible Cause: The Dictionary Update policy is not configured properly.
Action: Ensure that the Dictionary Update policy is properly configured. For more information, see Novell ZENworks 7 Desktop Management Administration Guide in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

2760: No update policy found

Source: ZENworks Desktop Management; Workstation Inventory; Dictionary Consumer
Severity: Informational or Critical
Action: If you want to manually update the software dictionary, ignore this message. For more information on how to manually update the dictionary, see Setting Up Distribution of Dictionary in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide
Action: Create and configure the Dictionary Update policy. For more information, see Configuring the Dictionary Update Policy in Workstation Inventory in the Novell ZENworks 7 Desktop Management Administration Guide.

2761: Internal error message_string

Source: ZENworks Desktop Management; Workstation Inventory; Dictionary Consumer
Severity: Critical
Action: Contact Novell Support.

2762: Unable to decompress the dictionary ZIP file

Source: ZENworks Desktop Management; Workstation Inventory; Dictionary Consumer
Severity: Critical
Possible Cause: The disk on the Inventory server is full.
Action: Ensure that there is enough free disk space on the Inventory server.
Possible Cause: The dictionary files are corrupted.
Action: Reinstall the Inventory server component on the server where the Dictionary Provider runs. For more information, see Reinstalling Workstation Inventory in Uninstall/Reinstall in the Novell ZENworks 7 Desktop Management Installation Guide.

2763: Unable to create the temporary directory

Source: ZENworks Desktop Management; Workstation Inventory; Dictionary Consumer
Severity: Critical
Possible Cause: The disk on the Inventory server is full.
Action: Ensure that there is enough free disk space on the Inventory server.

2766: Unable to merge dictionary files

Source: ZENworks Desktop Management; Workstation Inventory; Dictionary Consumer
Severity: Critical
Explanation: The Dictionary Consumer merges the downloaded dictionary with the local dictionary, and stores the merged dictionary files in a temporary directory.
Possible Cause: The disk on the Inventory server is full.
Action: Ensure that there is enough free disk space on the Inventory server.

2767: Unable to copy dictionary files from the temporary directory to the dictionary directory

Source: ZENworks Desktop Management; Workstation Inventory; Dictionary Consumer
Severity: Critical
Explanation: The Dictionary Consumer merges the downloaded dictionary with the local dictionary, and stores the merged dictionary files in a temporary directory. Later the merged files are copied to the dictionary directory.
Possible Cause: The disk on the Inventory server is full.
Action: Ensure that there is enough free disk space on the Inventory server.