Platform & Operating System
|Premium Service Offerings||Yes||No||No|
|Primary and Dedicated Support Engineers||Yes||Yes||No|
|Critical Security Updates||Yes||Yes||No|
|Installation and Configuration Support||Yes||Yes||No|
|Access to Existing Patches and Fixes||Yes||Yes||Yes|
|Access to the Novell Knowledgebase||Yes||Yes||Yes|
|Access to Support Forums||Yes||Yes||Yes|
|Access to Documentation||Yes||Yes||Yes|
Platform & Operating System Products
Platform and Operating System Products include Open Enterprise Server (OES) and Open Workgroup Suite (NOWS) Small Business Edition.
Novell will provide a minimum of 5 years General Support for platform and operating system products, including revisions, starting with the date of a product's general availability. When General Support ends, Novell may offer Extended Support for an additional 2 years. The combined duration of General Support and Extended Support will be a minimum of 7 years. Self-Support is offered for ten years from the date of a product's general availability.
For more information on the phases of the Product Support Lifecycle, see the Product Support Lifecycle FAQ.