GroupWise 18 Client User Guide

GroupWise 18 Client User Guide

Getting Started

Installing the GroupWise Client

Logging In to GroupWise

Assigning a Password to Your Mailbox without LDAP Authentication

Using Advanced Authentication

Using the Home Folder

Displaying QuickViewer

Turning QuickViewer On and Off

Positioning the QuickViewer

Using QuickViewer

Using the Windows Taskbar to Perform Key Tasks

Exploring the Folder List

Home Folder

Sent Items Folder

Calendar Folder

Frequent Contacts Folder

Tasklist Folder

Documents Folder

Work in Progress Folder

Junk Mail Folder

Trash Folder

IMAP4 Account Folder

NNTP Newsgroup Account Folder

RSS Feeds Folder

Understanding GroupWise Item Types

Mail

Appointment

Task

Personalizing the GroupWise Interface

Understanding the Main GroupWise Window

Understanding the Main Menu

Understanding the Nav Bar

Understanding the Main Toolbar

Understanding Item Lists

Identifying Icons That Appear Next to Items

Online Help

GroupWise Welcome Tab

GroupWise Documentation Web Page

Quick Starts

GroupWise Community

Getting Organized

Customizing the GroupWise Interface

Selecting a GroupWise Scheme

Customizing Individual GroupWise Appearance Settings

Customizing the Main Toolbar

Setting Your Default Start Folder

Setting Default Views for Reading

Setting the Default Read/Compose View and Font

Setting the QuickViewer Default Behavior

Changing Your Default Item Views

Automatically Reading the Next Item in Your Mailbox

Changing the GroupWise Interface Language

Using Categories to Organize Items

Understanding Categories

Assigning Categories to Items

Working with Categories

Using Folders to Organize Your Mailbox

Understanding Folder Lists

Displaying Folder Lists

Working with Folders

Managing Item Lists in Folders

Customizing Folder Display Settings

Understanding Find Results Folders

Using Shared Folders

Using Panels to Organize Your Home Folder

Understanding Panels

Resizing a Panel

Customizing a Panel

Creating a New Panel

Removing a Panel

Exporting and Importing Home View Settings

Integrating Zoom Meetings

Integrating Zoom with GroupWise

Enabling the GroupWise Connection for Zoom

Configuring a Proxy for Zoom Scheduling

Removing Zoom Integration

Customizing Other GroupWise Functionality

Changing GroupWise Modes

Changing Your Time Zone

Setting the Interval for Refreshing GroupWise

Configuring Emoji Settings

Customizing Date and Time Formats

Email

Selecting the Default Compose View

Composing Email

Formatting Email

Spell Checking Messages

Attaching Files

Adding a Signature or vCard

Using Alternate From Addresses

Routing Mail to Multiple Recipients Consecutively

Sending S/MIME Secure Messages

Saving Unfinished Email

Selecting Send Options

Sending Email with Mail Merge

Posting a Sticky Note

Sending Phone Messages

Voting

Managing Sent Email

Personalizing Sent Email

Working with Sent Items

Retracting Sent Email

Resending Email

Editing Sent Appointments, Tasks, and Reminder Notes

Duplicating Sent Email

Replying to Sent Email

Confirming Delivery of Email You Send

Receiving and Replying to Email

Reading Received Email

Reading Attachments

Replying to Email

Reading and Replying Using Conversation Threading

Forwarding Email

Calling Phone Numbers in Email

Managing Received Email

Personalizing Sent or Received Email

Changing Email to Another Item Type

Saving Received Email to Disk or a GroupWise Library

Viewing the Discussion Thread of an Email

Displaying Only Unread Messages

Viewing the Source of External Messages

Archiving and Backing Up Email

Selecting a Printer

Printing Email with Attachments

Displaying a Header

Changing the Default Printed Font Size on Plain Text Items

Printing an Item List

Configuring the Default Print Option for a Large Distribution of Recipients

Handling Unwanted Email (Spam)

Understanding Junk Mail Handling

Blocking or Junking All Email from a Particular User

Blocking or Junking Email from a Particular Internet Domain

Junking Email from Users Not In a Personal Address Book

Preventing Email from a User or Internet Domain from Being Junked or Blocked

Modifying Junk Mail Handling Lists and Settings

Automatically Deleting Items from the Junk Mail Folder

Manually Deleting Items from the Junk Mail Folder

Understanding the Calendar

Viewing Your Calendar

Customizing Your Calendar Views When Viewing a Calendar

Switching Appointment Display Options

Selecting Calendars to Display

Viewing a Different Date in the Calendar

Viewing All Day Events in the Calendar

Navigating in the Calendar

Displaying Two Time Zones in the Calendar

Working with Time and Date Differences

Understanding the Calendar Item Icons

Understanding Calendar Shading

Viewing Any Folder As a Calendar

Opening a New Calendar View

Managing Your Calendar

Reading a Calendar Entry

Creating a Personal Calendar

Customizing a New Calendar

Sending a Calendar

Exporting a Calendar

Importing a Calendar

Sending Calendar Items

Understanding Calendar Items

Scheduling Appointments

Scheduling Meetings with Zoom

Sending Reminder Notes

Scheduling Recurring Items

Receiving Calendar Items

Accepting or Declining Calendar Items

Accepting or Declining Internet Items

Propose New Time for an Appointment

Inviting Others or Delegating and Deleting Calendar Items

Changing Calendar Item Types

Saving Calendar Items

Setting Calendar Alarms

Setting the Default Alarm

Setting an Alarm on a Calendar Item

Sharing a Personal Calendar

Sharing an Existing Personal Calendar with Other Users

Posting a Calendar Entry to a Shared Calendar

Subscribing to an Internet Calendar

Manually Subscribing to an Internet Calendar

Subscribing to an Internet Calendar from a Link

Editing a Subscribed Internet Calendar

Deleting a Subscribed Internet Calendar

Publishing Personal Calendars on the Internet

Publishing Restrictions

Publishing a Personal Calendar

Modifying a Published Calendar’s Settings

Displaying and Hiding Published Calendars

Unpublishing a Calendar

Sharing Your Free/Busy Schedule on the Internet

Publishing Your Free/Busy Schedule

Sending Free/Busy Information

Using Free/Busy Information

Using the Multi-User Calendar

Setting Up a Calendar to View Multiple Users or Resources

Setting Up Additional Calendars to View Multiple Users and Resources

Configuring Which Users Are Displayed in the Multi-User Calendar

Creating an Appointment for Users in the Multi-User Calendar

Creating a Multi-User Columns Calendar View

Displaying Another User’s Calendar in Your Own Calendar

Printing a Calendar

Printing Your Main Calendar

Printing a Specific Calendar

Printing the Calendars of Multiple Users

Junking Calendar Items from Unknown Senders

Tasks and the Tasklist

Understanding Tasks

Understanding Quick Tasks/Follow-up Flags

Understanding the Tasklist Folder

Assigning a Task

Tracking Task Completion

Using Quick Tasks/Follow-up Flags

Setting a Due Date

Changing the Completion Percentage

Configure/Set Alarm

Quick Tasklist Options

Removing an Item from the Tasklist

View as Tasklist/View Details

Using the Tasklist Folder

Adding an Item to the Tasklist Folder

Creating a Tasklist in a Folder Other Than the Tasklist Folder

Organizing the Tasklist Folder

Assigning a Due Date and Time to a Tasklist Item

Tracking Status in the Tasklist Folder

Printing the Contents of Your Tasklist Folder

Contacts and Address Books

Understanding Address Books

GroupWise Address Book

Frequent Contacts Address Book

Personal Address Books

LDAP Address Book

Understanding Contacts Folders

Addressing Items

Using Name Completion

Using the Address Selector

Using the Frequent Contacts Address Book

Sending Mail from a Contacts Folder

Sending Mail from the Address Book

Sending Mail to an Entire Address Book

Using Contacts Folders

Creating a Contacts Folder

Managing Contacts

Managing Groups

Managing Resources

Managing Organizations

Working with Address Books

Opening an Address Book

Creating a Personal Address Book

Editing a Personal or Frequent Contacts Address Book

Renaming a Personal Address Book

Copying a Personal Address Book

Deleting a Personal Address Book

Setting Address Book Properties

Using Predefined Filters for the Frequent Contacts Address Book

Sharing an Address Book with Another User

Accepting a Shared Address Book

Synchronizing Address Book Entries

Displaying Quick Info

Viewing Contacts, Groups, Organizations, or Resources in an Address Book

Editing a Distribution List in the GroupWise Address Book

Searching for Address Book Entries

Customizing an Address Book Display

Sorting an Address Book

Importing and Exporting Addresses and Address Books

Using the LDAP Address Book

Changing Your System Address Book Picture

Printing Labels and Lists from the Address Book

Printing Labels

Understanding Find

Understanding the Filter

Using the Filter as a Quick-Finder

Using the Filter to Launch a Specific Find Option

Finding Items in a Folder

Filtering Items

Finding Items Anywhere in Your Mailbox

Using Find

Finding Contacts

Using Advanced Find

Composing an Advanced Find

Selecting Fields in Advanced Finds and Rules

Using Operators in Advanced Finds and Rules

Using Wildcard Characters and Switches in Advanced Finds and Rules

Notify

Understanding Notify

Starting Notify

Starting Notify When GroupWise Starts

Starting Notify from the Windows Start Menu

Customizing Notify

Setting How Long to Display the Notification

Setting Notification for New Items

Setting Which Folders to Check for New Items

Setting How Often to Check for New Items

Configuring Notification for Calendar Alarms

Configuring Notification for Outgoing Message Status

Configuring Notification about Return Status Messages

Being Notified of Someone Else’s Messages

Turning Off Notification

Rules

Understanding Rules

Actions a Rule Can Perform

Events That Trigger a Rule

Creating a Rule

Creating a Basic Rule

Creating an Auto Reply Rule

Creating an Out of Office Rule

Creating a Rule to Forward All Mail to Another Account

Creating a Rule that Sends a New Email

Copying a Rule to Make a New Rule

Limiting Items Affected by a Rule

Enabling or Disabling a Rule

Running a Rule Manually

Deleting a Rule

Mailbox and Calendar Access for Proxy Users

Understanding Proxy Access

Granting Proxy Rights as a Mailbox Owner

Protecting Private Items as a Mailbox Owner

Becoming a Proxy User in Another User’s Mailbox

Caching and Remote Modes

Using Caching Mode

Understanding Caching Features

Setting Up Your Caching Mailbox

Changing to Caching Mode

Setting Caching Properties

Working in Caching Mode

Changing the Download Interval Time for Your Caching Mailbox

Synchronizing Your Caching Mailbox with Your Online Mailbox

Opening a Different Version of a Document in Your Caching Mailbox

Viewing Pending Requests

Displaying Connection Status

Using Remote Mode

Preparing to Use Remote Mode

Setting a Remote Password

Understanding Remote Connection Types

Understanding Remote Features

Sending Remote Requests

Processing Remote Requests

Sending and Retrieving Items in Remote Mode

Configuring Offline Send/Retrieve

POP3 and IMAP4 Accounts

Understanding POP3 and IMAP4 Accounts

Understanding POP3 Accounts

Understanding IMAP4 Accounts

Adding POP3 and IMAP4 Accounts to GroupWise

Configuring POP3 and IMAP4 Accounts

Using POP3 and IMAP4 Accounts

Using POP3 and IMAP4 Accounts in Online Mode

Using POP3 and IMAP4 Accounts in Remote and Caching Modes

Changing the Duration for POP3 and IMAP4 Server Timeouts

Using SSL to Connect to a POP3 or IMAP4 Server

Downloading Items from POP3 and IMAP4 Accounts

Sending POP3 and IMAP4 Mail from GroupWise

Deleting an Item from a POP3 or IMAP4 Account

Storing Your Items on a POP3 Mail Server

Deleting Items from a POP3 Mail Server

Subscribing and Unsubscribing to IMAP4 Folders

Alphabetizing the Folders in an IMAP4 Account

Downloading Only the Header (Subject) for IMAP4 Accounts

Downloading Voice Mail Attachments through an IMAP4 Account

Deleting Items from an IMAP4 Mail Server

Setting Up Newsgroups

Adding a News Account

Subscribing or Unsubscribing to a Newsgroup

Working with Newsgroup Messages

Reading Newsgroup Messages

Posting a New Discussion to a Newsgroup

Replying to a Message in a Newsgroup

Marking Messages According to Your Interests

Adding a Signature to All Newsgroup Items You Send

Changing the Display Name for Newsgroup Postings

Deleting a Newsgroup Message

Working with Newsgroups

Collapsing or Expanding All Threads in a Newsgroup

Performing a Search on a Newsgroup Server

Specifying Download Settings for Individual Newsgroups

Updating the Local Newsgroup Folder

Deleting a News Account

Subscribing to RSS Feeds

Firefox

Internet Explorer

GroupWise

Reading RSS Feeds

Refreshing an RSS Feed

Deleting an Individual RSS Entry

Deleting a Subscribed RSS Feed

Document Management

Additional Document Management Solutions

Maintaining GroupWise

Managing Non-Standard Login Requirements

Logging In to Your Mailbox from Another User’s Workstation

Logging In to Your Mailbox from a Shared Workstation

Managing Mailbox Passwords

Getting Help When You Have Forgotten Your Password

Using LDAP Authentication instead of GroupWise Passwords

Adding, Changing, and Removing Your Password

Bypassing Your GroupWise or LDAP Password

Using Mailbox Passwords in Caching Mode

Using Mailbox Passwords in Remote Mode

Using Mailbox Passwords with Proxies

Archiving Email

Understanding Your Archive

Specifying Where Archives Are Stored

Moving an Item to the Archive

Archiving Items Automatically

Viewing Archived Items

Unarchiving Items

Moving Your Archive from One Location to Another

Combining Archived Items from Multiple Archives

Using Mailbox Storage Size Information

Viewing Your Mailbox Size Information

Deleting Email by Using Mailbox Storage Size Information

Archiving Email by Using Mailbox Storage Size Information

Using Remote Library Disk Space Management

Backing Up Email

Backing Up Your Mailbox

Restoring Items from Backup

Repairing Your Mailbox

Understanding Mailbox Maintenance

Deciding Whether Your Mailbox Needs Repair

Installing GroupWise Check

Analyzing and Fixing Databases

Rebuilding the Mailbox Structure

Displaying Items in Your Trash

Undeleting an Item in Your Trash

Saving an Item From Your Trash

Emptying the Trash

Remembering Client State on Crash

GroupWise Support Information

Text Messages, Phone Calls, and Instant Messaging

Sending SMS Text Messages

Specifying a User’s Cellular Service Provider

Sending an SMS Text Message Directly to a Mobile Phone

Sending an SMS Text Message with Skype

Making Phone Calls

Using Instant Messaging

What’s New in the GroupWise 18 Client

GroupWise 18.0.1

GroupWise 18.2.1

GroupWise 18.3.1

GroupWise 18.4.1

GroupWise Frequently Asked Questions

Startup Options

GroupWise Startup Options

Using a GroupWise Startup Option

General Shortcuts

Item List Shortcuts

Miscellaneous Shortcuts

Accessibility for People with Disabilities

GroupWise Basic Tasks

Creating an Appointment

Sending an Email

Creating a Custom Message Rule

Managing Your Signatures

Creating a Search Folder

Working in Offline Mode

Managing Folders

Delegate/Proxy Account Access

Tasks and Tasklists